Gartner recently published its MarketScope for Enterprise Instant Messaging and Presence, evaluating the players in the market against several criteria, including innovation, sales strategy, market understanding, marketing strategy, marketing execution, product/service and overall viability.
Source: Gartner (July 2011)
Microsoft, with its Lync offering, was the only vendor to receive a “strong positive” rating from Gartner. Check out the report to see why.
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