Who needs people any way. Of all the times I’ve had to deal with less than professional IT administrators who more closely resemble Nick Burns, company computer guy, than a well spoken service professional, it’s about time that IT troubleshooting has a level automation to it. What I’m refering to is Microsoft’s new “Fix-it for Me” feature in the knowledge base that essentially takes all those tedious steps to fix issues and scripts it out via a Windows Installer package.
Now some of you maybe thinking, “wow, this sucks! Microsoft put me out of a job!” If you think about it, this really isn’t the case because all it has done is given you more of your time back to service other customers or play Halo. You don’t have to go through the all too common hand holding ritual with a n00b on the phone. Furthermore, just because there is a level of automation doesn’t mean that the skills necessary to identify issues and appropriate fixes become irrelevant. Lastly, this should completely remove the issue of human error from the troubleshooting process, that is unless the error is on Microsoft’s side within the script *nil*. It also goes without saying that for those of you who speak geek in the workplace, you no longer have to lower yourself and translate to the language of the commoners. Be proud of the fact that you know what a GP, AD, and REG Key is, and that you can’t domain-join a non-business/enterprise edition of Vista to the network, or that Bitlocker doesn’t necessarily require a TPM module. Just know that no one else really cares. 🙂
Nick Burns….GOD! I hate that guy! (click here if video won’t play)