Configuration Manager Support Articles


Hello everyone!  I often find myself providing support and troubleshooting articles to many customers and thought it would be beneficial to have a central location of links to reference.  The links below cover specifically the support and troubleshooting articles for System Center Configuration Manager (ConfigMgr) 2012 and Current Branch (CB).

Please note this blog may not include all links addressing specific updates or hotfixes for ConfigMgr.  I have added those links under "Additional References" which will take you directly to our System Center Configuration Manager Team Blogs.  If you are interested in subscribing to our Microsoft Support Content feeds, please go to the following link and select the appropriate "Product" to retrieve the RSS or Atom feed URL:

Microsoft Support Content Updates

Last Updated: June 11th, 2019 - Added the following articles and section "Cloud Management Gateway"

  • Reporting stops working after you move a reporting services point or enable TLS 1.2 in Configuration Manager


Applications

How to deploy a Windows language pack as an application in Configuration Manager

https://support.microsoft.com/en-us/help/4468362/deploy-language-pack-as-application-in-configuration-manager

Tips for Troubleshooting Application Deployment Problems

https://support.microsoft.com/en-us/help/4458169/tips-for-troubleshooting-application-deployment-problems 


Cloud Management Gateway

Error 403 when Configuration Manager clients try to communicate with CMG

https://support.microsoft.com/en-us/help/4503442/error-403-when-configmgr-clients-try-to-communicate-with-cmg


Content Distribution

Understanding and Troubleshooting Content Distribution in Microsoft Configuration Manager

https://support.microsoft.com/en-us/help/4000401/content-distribution-in-mcm


Data Replication Service (DRS)

Troubleshooting the Database Replication Service in Microsoft Configuration Manager

https://support.microsoft.com/en-us/help/20033/troubleshoot-database-replication-service-in-mcm


Management Point

Management points stop responding to HTTP requests with error 500.19

https://support.microsoft.com/en-us/help/4468361/management-points-stop-responding-to-http-requests-with-error-500-19


Microsoft Store for Business

Understand the ConfigMgr Management Features and Troubleshoot Issues with Microsoft Store for Business

https://support.microsoft.com/en-us/help/4010214/understand-sccm-management-features-and-troubleshoot-issues-with-msfb


Mobile Device Management

Policies that contain Android Requirement Rules are Evaluated Incorrectly

https://support.microsoft.com/en-us/help/4022061/policies-that-contain-android-requirement-rules-are-evaluated-incorrec


Operating System Deployment (OSD)

A client computer can "steal" the Configuration Manager GUID of an Unknown Computer object during imaging

https://support.microsoft.com/en-us/help/4471061/client-pc-being-imaged-steals-configuration-manager-guid

Advanced Troubleshooting for PXE Boot Issues in Configuration Manager

https://support.microsoft.com/en-us/help/4491871/advanced-troubleshooting-for-pxe-boot-issues-in-configuration-manager

ConfigMgr PXE does not work because a self-signed certificate is not created

https://support.microsoft.com/en-us/help/4469580/configmgr-pxe-does-not-work-because-no-self-signed-certificate

Enable BitLocker task fails with error 80070057 in Configuration Manager

https://support.microsoft.com/en-us/help/4474026/enable-bitlocker-task-fails-error-80070057-in-configuration-manager

Error when Managing Boot Images in System Center Configuration Manager

https://support.microsoft.com/en-us/help/4096324/error-manage-boot-images-in-system-center-configuration-manager

How to boot from a PXE server that's on a different network

https://support.microsoft.com/en-us/help/4471003/how-to-boot-from-a-pxe-server-on-a-different-network

How to get Network Captures from a Task Sequence in Windows PE

https://support.microsoft.com/en-us/help/4034393/how-to-get-network-captures-from-a-task-sequence-in-windows-pe

Troubleshoot the Install Application Task Sequence in Microsoft Configuration Manager

https://support.microsoft.com/en-us/help/18408/troubleshoot-install-application-task-sequence

Troubleshooting PXE Boot Issues in Configuration Manager

https://support.microsoft.com/en-us/help/4468612/troubleshoot-pxe-boot-issues-in-configuration-manager

Understand PXE boot in Configuration Manager

https://support.microsoft.com/en-us/help/4468601/pxe-boot-in-configuration-manager


Reporting Services

Reports don’t run in System Center 2012 R2 Configuration Manager

https://support.microsoft.com/en-us/help/3060813/reports-don-t-run-in-system-center-2012-r2-configuration-manager

Reporting stops working after you move a reporting services point or enable TLS 1.2 in Configuration Manager

https://support.microsoft.com/en-us/help/4503578/reporting-stops-after-reporting-services-point-move-or-tls-1-2-enabled


Security

How to Enable TLS 1.2 for Configuration Manager

https://support.microsoft.com/en-us/help/4040243/how-to-enable-tls-1-2-for-configuration-manager


Service Connection Point

Configuration manager Service Connection Point Doesn’t Download Updates

https://support.microsoft.com/en-us/help/3187516/configuration-manager-service-connection-point-doesn-t-download-update


Site Administration

A Distribution Point in a Neighbor Boundary Group may be used before those in the Current Boundary Group

https://support.microsoft.com/en-us/help/4020762/a-distribution-point-in-a-neighbor-boundary-group-may-be-used-before-t

Description of State Messaging

https://support.microsoft.com/en-us/help/4459394/description-of-state-messaging-in-system-center-configuration-manager 

Diagnostics

https://support.microsoft.com/en-us/help/2704781/sdp-3-5ee487a8-b2ed-4bc8-80ea-457f9b683c77-system-center-2012-configur

Folder Redirection Group Policy is not applied in Windows

https://support.microsoft.com/en-us/help/3060058/folder-redirection-group-policy-is-not-applied-in-windows

Maintenance Tasks Default Settings

https://support.microsoft.com/en-us/help/2897050/maintenance-tasks-default-settings-in-system-center-2012-and-system-ce

Management points stop responding to HTTP requests with error 500.19

https://support.microsoft.com/en-us/help/4468361/management-points-stop-responding-to-http-requests-with-error-500-19


Site Updates

Error "Conversion Failed" when you upgrade to Configuration Manager version 1810

https://support.microsoft.com/en-us/help/4487768/conversion-failed-when-you-upgrade-to-configuration-manager-1810

Software Updates do not download in Configuration Manager environment if WSUS is disconnected (Version 1806)

https://support.microsoft.com/en-us/help/4465865/software-updates-do-not-download-in-configmgr-if-wsus-is-disconnected

Understand and Troubleshoot Updates and Servicing in Configuration Manager

https://support.microsoft.com/en-us/help/4490424/understand-and-troubleshoot-updates-and-servicing-in-configmgr


Software Updates

1702 Clients do not get Software Updates from Configuration Manager

https://support.microsoft.com/en-us/help/4041012/1702-clients-do-not-get-software-updates-from-configuration-manager

Complete Guide to Microsoft WSUS and ConfigMgr SUP Maintenance

http://aka.ms/wsusmaintenance

Configure Software Update Synchronization in System Center Configuration Manager

https://support.microsoft.com/en-us/help/10329/configuring-software-update-synchronization-in-system-center-configura

Error 0x800f0831 when you install an update

https://support.microsoft.com/en-us/help/4477073/error-0x800f0831-when-you-install-an-update

How to get the Software Updates Management White Paper

https://support.microsoft.com/en-us/help/4456959/how-to-get-the-software-updates-management-white-paper-for-system-cent

How to Troubleshoot Software Update Deployments in System Center 2012 Configuration Manager

https://support.microsoft.com/en-us/help/3090264/how-to-troubleshoot-software-update-deployments-in-system-center-2012

How to Troubleshoot Software Update Scan Failures in System Center 2012 Configuration Manager

https://support.microsoft.com/en-us/help/3090184/how-to-troubleshoot-software-update-scan-failures-in-system-center-201

Software Updates in Current Branch Deep Dive - Client Operations

https://support.microsoft.com/en-us/help/4346901/software-updates-in-configuration-manager-current-branch-deep-dive-cli

Software Update Management Troubleshooting in Configuration Manager

https://support.microsoft.com/en-us/help/10680/software-update-management-troubleshooting-in-configuration-manager

Software Update Maintenance in System Center 2012 Configuration Manager

https://support.microsoft.com/en-us/help/3090526/software-update-maintenance-in-system-center-2012-configuration-manage

Troubleshooting ConfigMgr 2012 Software Update Synchronization Issues

https://support.microsoft.com/en-us/help/10059/troubleshooting-configmgr-2012-software-update-synchronization-issues

Using Log Files to Track the Software Update Deployment Process in System Center 2012 Configuration Manager

https://support.microsoft.com/en-us/help/3090265/using-log-files-to-track-the-software-update-deployment-process-in-sys


SQL

After the System Center 2012 ConfigMgr SQL Site Database is moved, you cannot create a Software Update Package or Application

https://support.microsoft.com/en-us/help/3057073/after-the-system-center-2012-configmgr-sql-site-database-is-moved-you

Configuration Manager Clients do not receive policy data after you recover a Primary Site from a CAS

https://support.microsoft.com/en-us/help/4095539/recovering-a-primary-site-from-a-cas-does-not-reset-session-ids-in-sql

SQL Query Times Out or Console Slow on Certain Configuration Manager Database Queries

https://support.microsoft.com/en-us/help/3196320/sql-query-times-out-or-console-slow-on-certain-configuration-manager-d


Supported Configurations

High Availability Options for System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/protect/understand/high-availability-options

Recommended Hardware for System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/recommended-hardware

Site and Site System Prerequisites for System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/site-and-site-system-prerequisites

Size and Scale Numbers for System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/size-and-scale-numbers

Support for Virtualization Environments in System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/support-for-virtualization-environments 

Support for Windows 10 as a Client and ADK

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/support-for-windows-10

Support for Windows Features and Networks

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/support-for-windows-features-and-networks

Support Policy for Making Manual Database Changes

https://support.microsoft.com/en-us/help/3106512/support-policy-for-manual-database-changes-in-a-configuration-manager

Supported Active Directory Domains for System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/support-for-active-directory-domains

Supported Operating Systems for Clients and Devices

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/supported-operating-systems-for-clients-and-devices

Supported Operating Systems for Site System Servers

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/supported-operating-systems-for-site-system-servers

Supported Operating Systems for System Center Configuration Manager Consoles

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/supported-operating-systems-consoles

Supported SQL Versions for System Center Configuration Manager

https://docs.microsoft.com/en-us/sccm/core/plan-design/configs/support-for-sql-server-versions


Surface

How to Manage Surface Driver Updates in Configuration Manager

https://support.microsoft.com/en-us/help/4098906/manage-surface-driver-updates-in-configuration-manager


Windows Server Update Services (WSUS)

Fix Windows Update Issues

https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

How to Troubleshoot WSUS

https://support.microsoft.com/en-us/help/4025764/how-to-troubleshoot-wsus

The Microsoft Windows Server Update Services (WSUS) SelfUpdate Service does not send Automatic Updates

https://support.microsoft.com/en-us/help/920659/the-microsoft-windows-server-update-services-wsus-selfupdate-service-d

Troubleshooting Issues with Windows Client Agents

https://support.microsoft.com/en-us/help/10132/troubleshooting-issues-with-wsus-client-agents

Unable to connect to WSUS Administration Website

https://support.microsoft.com/en-us/help/2737219/unable-to-connect-to-wsus-administration-website

Unexpected High Network Bandwidth Consumption when Clients Scan for Updates from local WSUS Server

https://support.microsoft.com/en-us/help/4163525/high-bandwidth-use-when-clients-scan-for-updates-from-local-wsus-serve

Windows Server Update Services (WSUS) Best Practices

https://support.microsoft.com/en-us/help/4490414/windows-server-update-services-best-practices

Windows Server Update Service (WSUS) to Microsoft Update sync fails

https://support.microsoft.com/en-us/help/4487379/windows-server-update-service-wsus-to-microsoft-update-sync-fails

Windows Update Error Code List

https://support.microsoft.com/en-us/help/938205/windows-update-error-code-list


Additional References


I hope this resource is of value to you.  Thank you!

Brandon McMillan, Premier Field Engineer

Disclaimer: The information on this site is provided “AS IS” with no warranties, confers no rights, and is not supported by the authors or Microsoft Corporation. Use of any included script samples are subject to the terms specified in the Terms of Use.

Skip to main content