Service Manager is soon to be the latest offering in the System Center product suite, and delivers an integrated platform to help organizations automate and adapt their IT service management best practices (such as those found MOF and ITIL). Focused on incident, change and problem management, Service Manager connects knowledge and information across System Center to centralize the management of configuration and work items, allowing organizations to triage, manage and track their operational activities.
We’ve shown glimpses of Service Manager over the past year, including MMS, TechEd USA and TechEd Europe. Planned for release later this year, many of our customers, MVPs and partners are already working with the current bits, Beta 2. For example, Microsoft Partner Provance have created an IT asset management add-on for Service Manager, a Beta of which is available for download. The Microsoft Solution Accelerator Team is also working on a compliance add-on that helps organizations map technical controls to control objectives defined through the Unified Compliance Framework (UCF). We’ll be providing more information on that in the very near future.
If you are interested in investigating Service Manager further, you can download the Beta 2 of Service Manager, or check in with your Microsoft account team or Microsoft partner for a discussion and demonstration.
To find more information, take a look at the following resources:
- The Service Manager web page, where you can find more information on the product as well as follow links to whitepapers, videos, demos, and more. We’ll be revamping and updating this site in the very near future, as well as launching a TechCenter for the product.
- The Service Manager blog where our lead Program Manager, Travis Wright, and his team have been posting some great tips and insight into the product.
- Resources from our System Center MVPs, such as blog postings from Patrik Sundqvist and Anders Bengtsson, on their respective community and blog sites.
- Peruse the sessions and hands-on-labs that we’ll be presenting at MMS 2010 (17 breakouts amongst other activities at the show)!
Take a look at Service Manager today!
Sacha Dawes, CISSP
Sr. Technical Product Manager
System Center Solutions for Dynamic Datacenters