WSUS Troubleshooting Survival Guide

Our very own Yuri Diogenes posted the first draft of his guide for troubleshooting Windows Server Update Services (WSUS) over on the TechNet Wiki.  Not only does it walk you through how WSUS works and how to troubleshoot it, but since it’s on the Wiki you can actually enhance the guide by identifying missing areas… Read more

Fixing WSUS sync error "WebException: The remote server returned an error: (403) Forbidden."

Here’s an issue we see every once in a while in product support and since I didn’t see it documented very thoroughly anywhere else I thought I would do a quick write up in case you happen to see this some day on your WSUS box. Issue:  When the WSUS attempts to sync with the… Read more

Error code when you use Windows Update or Microsoft Update to install updates: 0x737D

Just an FYI on a new KB article that we recently published.  This one discusses an issue where when you install updates by using Windows Update or Microsoft Update, you receive the following error code: 0x737D Additionally, you may receive the following error message: SQL Server Setup cannot upgrade the specified instance because the previous… Read more

EEHndlr WARNING: Failed to populate ServiceStartup entries in Cache: error 0x80070002

The EMEA Core Team posted a great tip on a WSUS related error they’ve been seeing lately: When running updates from WSUS 3.0 SP1 we are seeing the following error messages in the Windows Update Agent Log File C:\Windows\WindowsUpdate.log.  We see these messages on all of our target Windows 2003 SP2 x64 servers WindowsUpdate: 2009-01-21… Read more

Troubleshooting and data gathering for WSUS

I was working with the Windows Server Update Services (WSUS) support team a few months back looking for a way that we could help reduce the amount of time it takes to resolve a case as well as reduce the number of incidents we get, and one of the things that was suggested at the… Read more

Windows XP Service Pack 3 install fails with errors 0x8007f00d and 0x8007f02b

I had an interesting case last week and since it was caused by applying a workaround for another issue I thought I’d mention it here in case anyone else ran into it.  What can happen is that when you try to install Windows XP Service Pack 3 (SP3) using WSUS, it may fail with a… Read more

Examining some common problems for the Software Updates Client Agent

Here’s another great post on troubleshooting updates put out by our very own Brent Dunsire.  This was originally targeted towards the update client agent in ConfigMgr 2007 but I figure there’s enough overlap that  you might find it helpful as well.  Enjoy! ======== Hello System Center, In this post I’d like to share information gleaned… Read more

Examining some common problems for Software Update Points

Here’s a great article that our Product Quality Program Manager for Configuration Manager recently posted to our ConfigMgr support team blog.  It mainly has to do with issues you might see running WSUS with ConfigMgr 2007 but I figured there might be some overlap so I thought a post here would be helpful as well:… Read more

A quick fix for Windows Update client issues

Many times here in the WSUS product support group we get calls that boil down to some sort of issue with the client.  Maybe a DLL is no longer registered for some reason, or maybe the proxy isn’t configured, who knows.  Well what if I told you there was an easy way to repair almost… Read more

Resolving the duplicate SUSClientID issue, or “Why don’t all my clients show up in the WSUS console?”

A common issue we seem to get calls on again and again is the issue where a customer has WSUS configured but when he or she goes to the admin console some clients appear and others do not.  You may even notice that it seems to change on a random basis, where today some clients… Read more