KB: The Windows Server Update Services console crashes when browsing for updates

  • Article

imageHere’s a new Knowledge Base article we published. This one talks about an issue where the Windows Server Update Services (WSUS) console crashes when browsing for updates and generates an Event ID 7053.

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Symptoms

The Windows Server Update Services (WSUS) console crashes when browsing for updates and displays the following error message:

An unexpected error occurred. click reset server node to try to connect to the server again

Event Type: Error
Event Source: Windows Server Update Services
Event Category: None
Event ID: 7053
Date:
Time:
User: N/A
Computer:
Description: The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console.

Cause

This can occur if the application cache is corrupted.

Resolution

To resolve this issue, delete the WSUS application cache from the location below:

C:\Documents and Settings\<user profile>\application data\microsoft\mmc

where user profile is the currently logged in user profile.

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For the most current version of this article please see the following:

2761925 - The Windows Server Update Services console crashes when browsing for updates

J.C. Hornbeck | Knowledge Engineer | Management and Security Division

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