Kronos’ tip: Avoiding an installation issue

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Advisor and Reviewer:

Bryan deSilva, Managing Director and Chief Evangelist at Improvizations.com. His bio can be found here. 

 

Recently I had a conversation with Bryan deSilva, Chief Evangelist of Improvizations, a firm that specializes in workforce management software implementations. He is an active blogger on Kronos (here). During our chat, he identified one common installation problem he has seen which I will provide a visual step-by-step solution to.

Installation Issue: SQL Server needs TCP/IP Enabled for Kronos

To check this is a simple process,

  1. Click Start / Program and you will find a ‘SQL Server Configuration Manager’ under Microsoft SQL Server {2005,2008} / Configuration Tools as shown below.
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  2. This will open up the application as shown below
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  3. Click on ‘SQL Server Network Configuration’ and identify the Server Instance that is running Kronos, for example ‘ECOMMERCE’, then double click
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  4. You will see ‘TCP/IP’ listed under the Protocol Name, the status should be ‘Enabled’
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    • If not, then select TCP/IP and right click. This will bring up a menu, select ‘Enable’
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    • You will then see a message telling you to stop and restart SQL Server.
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Best practice is to disable both Named Pipes and VIA. You may wish to disable ‘Shared Memory’ to give SQL Server more resources.