Office 365 Weekly Digest | February 17 – 23, 2019


Welcome to the February 17 - 23, 2019 edition of the Office 365 Weekly Digest.

Another four additions to the Office 365 Roadmap last week, including updates for SharePoint pages, Admin Center, and the Microsoft 365 Mobile Admin app. There are also four cancellations, all for Service Health Dashboard enhancements.

Upcoming events continue to focus on various Teams and customer immersion experience sessions.

Highlights from last week's blogs include new and updated Teams training materials for IT Professionals, important powers of SharePoint team sites, the new Office app for Windows 10 and protection from phishing and malware in Microsoft Teams.

Wrapping up the post are noteworthy items such as the Office for Mac February 2019 release details, a compilation of resources for live events in Microsoft Stream, Teams and Yammer, along with enhancements to the registration experience for the Azure Active Directory combined Multi-Factor Authentication and Self-Service Password Reset.

 

OFFICE 365 ROADMAP

 

Below are the items added to the Office 365 Roadmap last week…

 

Feature ID

App / Service

Title Description

Status

Added

Estimated Release

More Info

46987

SharePoint

SharePoint pages: removal of the Feedback button in preparation of new feedback experience The SharePoint feedback button is being retired in preparation of new feedback experience. Starting the week of February 18th, 2019, we're removing the product Feedback button from the site footer of all SharePoint home and modern site pages. For SharePoint users to easily provide product feedback and suggestions we included a footer link to our SharePoint UserVoice forums. Customer feedback continues to help us prioritize our work. We'll be adding new ways to send feedback from the navigation bar in the coming months. Note: If you had previously enabled or disabled the button using the Set-SPOTenant -UserVoiceForFeedbackEnabled property, this setting will no longer be required as the button will no longer be displayed for any tenant sites.

Rolling out

02/20/2019

February CY2019

n / a

46725

Office 365 Admin

Admin center support updates, including full page ticket history view and callback scheduling Microsoft 365 support is designed to be effective, efficient, and transparent to ensure a high-quality experience. We read every piece of feedback you submit and base our product roadmap on the most requested features. We hope the new support features coming soon to the Microsoft 365 admin center will help reduce time to resolution and improve the overall transparency and effectiveness of the support process. These features include:

  • Full page ticket history- Review all communications with support directly from the admin center.
  • Resolution steps- Immediately view service request resolution steps. These details will only show up for service requests that have been created after the new experience has been deployed.
  • Callback scheduling- Receive support directly from Microsoft on your schedule with the ability to request a call from support at a specific time. Add attachments and notes to your support ticket to provide context.
  • User defined case severity- Define the severity of your issue (Premier A/B/C and Unified is critical/non-critical) to quickly receive the appropriate level of support. Sev A/Critical is limited to Phone cases as this provides you with the fastest option to address the issue at hand.
  • Case History export- Export all cases that were created in the past 13 months.
  • Description character limit increased to 2500 characters- Provide a more detailed description. With this change, the search box will decrease in size as we have now added a larger description box.
  • Intelligent self-serve solutions- Receive immediate help from an automated assistant and find better solutions with improved search, powered by machine learning. Solutions will keep improving as you use them and will draw from an ever-increasing repository including but not limited to service health dashboard, support articles, and diagnostic wizards.
  • Updated Service Request view- Visualize where you are at in the life cycle of the service request.

In development

02/20/2019

March CY2019

n / a

46841

Exchange

Security

Simplifying management of Intra-Org Spoof and DMARC Failures Intra-Org Spoof and DMARC Failures – We are simplifying the way that our customers manage anti-spoofing by consolidating all spoof actions and management under one policy: the Anti-Phishing policy. This means that we will no longer take the Spam action, as dictated in the Anti-Spam policy, for intra-org spoof and DMARC failures. Cross-org spoof will continue to be managed by the Anti-Phishing policy without changes. Additionally, we have further simplified anti-spoofing protection management by stamping all mails, including intra-org spoof, with a Composite Authentication result in the headers. This makes it much easier to quickly decipher our verdict on the authentication of the mail and whether we deemed the mail spoof, and why. This may result in some messages that were previously marked as spam will start getting marked as phish (CAT:SPOOF). In still other cases, customers that were moving all spam to the junk folder and phish to the quarantine would now see them going to quarantine. We'll be gradually rolling these features out over the course of the next few weeks, and we expect the rollout to be complete by end of February.

In development

02/20/2019

March CY2019

n / a

47918

Office 365 Admin

Mobile admin app update, including device management The Microsoft 365 Admin mobile app allows you to receive notifications, add users, reset passwords, manage devices, create support requests, and more- all while you're on the go. A new version will be released with the following updates: (1) Rename the app from Office 365 Admin to Microsoft 365 Admin, (2) Restore corporate devices to factory state, and (3) Remove corporate data from personal devices. You do not need to do anything to prepare for this change. There is no requirement to use the mobile app. The mobile app will be available in the iTunes App Store and Google Play store in late first quarter of calendar year 2019.

In development

02/21/2019

March CY2019

n / a

14981

Office 365 Admin

Service Health Dashboard Update: Report an Outage (preview) We're adding enhancements to the Service Health Dashboard in the Office 365 admin center: Tell us about issues—If you are impacted by an issue that is not showing up on your Service health dashboard, the Report an Outage feature will provide you with a quick and easy way to let us know.

Cancelled

02/21/2019

Q3 CY2019

n / a

14987

Office 365 Admin

Service Health Dashboard Update: User level details We're adding enhancements to the Service Health Dashboard in the Office 365 admin center: Access user level details— You will also be able to access a full list of impacted users to enable you to drive more targeted communication and support.

Cancelled

02/21/2019

Q3 CY2019

n / a

20942

Office 365 Admin

Service Health Dashboard Update: Support for multi-geo tenants We're adding enhancements to the Service Health Dashboard in the Office 365 admin center: Customers who are using the Multi-Geo Capabilities in Office 365 will be able to see which regions are impacted by a service incident.

Cancelled

02/21/2019

Q3 CY2019

n / a

24233

Office 365 Admin

Service Health Dashboard Update: Personalized Tenant Resolution We're adding enhancements to the Service Health Dashboard in the Office 365 Admin Center: Customers will be notified of service issue (incidents/advisories) resolutions on individual tenant basis, rather than by groups of tenants.

Cancelled

02/21/2019

Q3 CY2019

n / a

 

 

UPCOMING EVENTS

 

Getting Started with Microsoft Teams

When: Tuesday, February 26, 2019 at 8am PT | This 60-minute session introduces you to the key activities needed to get started with Microsoft Teams today. From setting your profile, to running a meeting, users will leave this session with the foundation needed to use Teams with confidence. Check here for sessions in different time zones and other dates. The session is also available on demand at https://aka.ms/teamsgettingstartedondemand.

 

Customer Immersion Experience: Visualizing, Analyzing & Sharing Your Data Without Having to be a BI Expert

When: Tuesday, February 26, 2019 at 9am PT and 12pm PT | This 2-hour hands-on experience will give you the opportunity to test drive the latest business analytics tools. A trained facilitator will guide you as you apply these tools to your own business scenarios and see how they can work throughout your organization. During this interactive session, you will explore how to: (1) Locate and organize large amounts of data from multiple sources, (2) Visualize complex data and identify trends quickly without having to be a BI expert, (3) Find and collaborate with company experts on the fly, even if they work in another part of the country, and (4) Gather colleague's opinions easily and eliminate communication and process bottlenecks. Each session is limited to 12 participants, reserve your seat now.

 

Upgrade 101: Managing your upgrade from Skype for Business to Microsoft Teams (Part 1)

When: Tuesday, February 26, 2019 at 1pm PT | As an existing Skype for Business customer, we understand that upgrading to a new technology can be confusing and are committed to supporting you on your journey to Microsoft Teams. Through our two upgrade classes, you will find everything you need to plan and implement your upgrade. Part 1 is focused on upgrade planning and user readiness. Targeting project stakeholders with accountability for Skype for Business to Teams upgrade success and user readiness/change managers, this session serves as the foundation for your upgrade planning, including: (1) An overview of our proven, upgrade success framework, (2) Real-world customer examples, (3) Insights into facilitating user readiness and upgrade acceptance, and (4) Orientation to key upgrade guidance resources. Check here for sessions in different time zones and other dates.

 

Customer Immersion Experience: Productivity Hacks to Save Time & Simplify Workflows

When: Wednesday, February 27, 2019 at 9am PT and 12pm PT | This 2-hour hands-on experience will give you the opportunity to test drive Windows 10, Office 365 and Dynamics 365. A trained facilitator will guide you as you apply these tools to your own business scenarios and see how they work for you. During this interactive session, you will: (1) Discover how you can keep your information more secure without inhibiting your workflow, (2) Learn how to visualize and analyze complex data, quickly zeroing in on the insights you need, (3) See how multiple team members can access, edit and review documents simultaneously, and (4) Gain skills that will save you time and simplify your workflow immediately. Each session is limited to 12 participants, reserve your seat now.

 

Upgrade 101: Managing your upgrade from Skype for Business to Microsoft Teams (Part 2)

When: Thursday, February 28, 2019 at 8am PT | As an existing Skype for Business customer, we understand that upgrading to a new technology can be confusing and are committed to supporting you on your journey to Microsoft Teams. Through our two upgrade classes, you will find everything you need to plan and implement your upgrade. Part 2 is understanding coexistence and interoperability. Designed for the IT Pro/technical experts implementing the migration from Skype for Business to Teams, this session will arm you with the information you need to know before migrating your users, including: (1) End user experiences during the upgrade, (2) Available journey options an organization can take from online or on-premises as the starting point, and (3) Routing and federation experiences. Check here for sessions in different time zones and other dates.

 

Make the switch from Skype for Business to Microsoft Teams: End User Guidance

When: Thursday, February 28, 2019 at 10am PT | Designed specifically for Skype for Business end users, this course offers everything you need to help make the transition to Microsoft Teams. We'll focus on the core communication capabilities you use today, chat and meetings, as well as provide an orientation to additional collaboration functionality Teams has to offer. Check here for sessions in different time zones and other dates. The session is also available on demand at https://aka.ms/fromskypetoteamsondemand.

 

Getting Started with Microsoft Teams

When: Thursday, February 28, 2019 at 1pm PT | This 60-minute session introduces you to the key activities needed to get started with Microsoft Teams today. From setting your profile, to running a meeting, users will leave this session with the foundation needed to use Teams with confidence. Check here for sessions in different time zones and other dates. The session is also available on demand at https://aka.ms/teamsgettingstartedondemand.

 

Make the switch from Skype for Business to Microsoft Teams: End User Guidance

When: Wednesday, March 6, 2019 at 10am PT | Designed specifically for Skype for Business end users, this course offers everything you need to help make the transition to Microsoft Teams. We'll focus on the core communication capabilities you use today, chat and meetings, as well as provide an orientation to additional collaboration functionality Teams has to offer. Check here for sessions in different time zones and other dates. The session is also available on demand at https://aka.ms/fromskypetoteamsondemand.

 

Getting Started with Microsoft Teams

When: Wednesday, March 6, 2019 at 1pm PT | This 60-minute session introduces you to the key activities needed to get started with Microsoft Teams today. From setting your profile, to running a meeting, users will leave this session with the foundation needed to use Teams with confidence. Check here for sessions in different time zones and other dates. The session is also available on demand at https://aka.ms/teamsgettingstartedondemand.

 

Getting Started with Microsoft Teams

When: Thursday, March 7, 2019 at 8am PT | This 60-minute session introduces you to the key activities needed to get started with Microsoft Teams today. From setting your profile, to running a meeting, users will leave this session with the foundation needed to use Teams with confidence. Check here for sessions in different time zones and other dates. The session is also available on demand at https://aka.ms/teamsgettingstartedondemand.

 

Customer Immersion Experience: Hands-on with security in a cloud-first, mobile-first world

When: Thursday, March 14, 2019 at 9am PT and 12pm PT | This 2-hour hands-on session will give you the opportunity to try Microsoft technology that secures your digital transformation with a comprehensive platform, unique intelligence, and partnerships. A trained facilitator will guide you as you apply these tools to your own business scenarios and see how they work for you. During this interactive session, you will: (1) Detect and protect against external threats by monitoring, reporting and analyzing activity to react promptly to provide organization security, (2) Protect your information and reduce the risk of data loss, (3) Provide peace of mind with controls and visibility for industry-verified conformity with global standards in compliance, (4) Protect your users and their accounts, and (5) Support your organization with enhanced privacy and compliance to meet the General Data Protection Regulation. Each session is limited to 12 participants, reserve your seat now.

 

Customer Immersion Experience: Connecting, Organizing & Collaborating with Your Team

When: Tuesday, March 19, 2019 at 9am PT and 12pm PT | During this session, you will have the opportunity to experience Windows 10, Office 365 and Microsoft's newest collaboration tool: Microsoft Teams. A trained facilitator will guide you as you apply these tools to your own business scenarios and see how they work for you. During this interactive session, you will explore how to use Microsoft Teams and Office 365 to: (1) Create a hub for team work that works together with your other Office 365 apps, (2) Build customized options for each team, (3) Keep everyone on your team engaged, (4) Coauthor and share content quickly, and (5) Gain skills that will save you time and simplify your workflow immediately. Each session is limited to 12 participants, reserve your seat now.

 

Customer Immersion Experience: Simplifying Your Data Privacy & Compliance Journey

When: Thursday, March 21, 2019 at 9am PT and 12pm PT | Join us for a hands-on introduction to Microsoft 365 Compliance features and an opportunity to experience powerful solutions across the data lifecycle of assess, protect and respond. During this 2-hour interactive session, you will explore how to: (1) Understand your compliance from a single pane of glass, (2) Make identity the new perimeter, (3) Discover and govern sensitive data across clouds, devices and apps, (4) Recognize attacks, detect breaches, and recover quickly using automation, and (5) Streamline your operational processes and understand your security posture. Each session is limited to 12 participants, reserve your seat now.

 

BLOG ROUNDUP

 

Microsoft Teams: Training modules for IT Pros

The Teams product group released additional readiness material for IT Pros. The training modules are built to enable skills around Microsoft Teams for IT Pros at customers and partners. Modules always consist of a video and PowerPoint deck. They are always built with the needs of an IT Pro in mind: what does an IT Pro need to know to successfully plan, configure and run Teams to provide the best possible experience to their end users? How does Teams affect the customers current environment? What are the key learnings and actions for each of the topic areas? Feel free to use these resources for your own learning or use it to deliver the content to others – maybe in a training session or technical workshop. The content will be updated, as needed, to keep up with changes in the product, so it might make sense to always check for the latest version. Links to the videos and the PowerPoint decks can be found on our Admin training for Microsoft Teams page.

 

Top 10 most important powers of your SharePoint team sites in Office 365

Keep team members—internal and external—connected to important people and information. How? Create a group-connected SharePoint team site in Office 365 – and use it. It's yours to squeeze as much power and value out of based on what you are trying to accomplish – which at the base level is to keep everyone informed and moving in the right direction: forward. This blog is a 'what's possible today' guide to best use and configure your SharePoint team site to collaborate on rich content, share reports with partners, have conversations with your team, keep track of events, manage tasks, and more—from virtually any device. You'll find lots of visual screenshots and links to further learn 'how to' accomplish each important power.

 

NEW! The Office app for Windows 10 Now Available to Everyone

Windows 10 users have a great new way to get started with Office and jump into their work quickly – a new app simply called, Office. The Office app provides users with a simple experience that helps them get to what they need quickly – whether that's an app, a document, or even a person in your organization. We released the app as a preview to Windows Insiders in December 2018 and have heard lots of great feedback from people who have found it to be a helpful way to get started with Office. We are thrilled to now make it available for free to anyone using a current version of Windows 10, whether at work, at school, or at home. You can use the Office app with almost any version of Office – even the free version of Office Online. The experience will look familiar to anyone who has used Office.com with users finding quick access to all their Office apps and documents. However, we've made the experience even better by bringing it to an app form. Now you can get to the Office desktop apps if installed on your device in addition to the web apps on Office Online, access files stored on your local device in addition to OneDrive and SharePoint, and use it while working offline. | Related: Microsoft Mechanics - Introducing Progressive Web Apps and the new Office app (PWA)

 

Microsoft Teams: Protect against Phishing & Malware

Pretend for a moment that I am a marketing agency you just hired, and invite me as a guest to a team in Microsoft Teams to collaborate. What happens if that guest's account gets compromised and a bad actor gains access to your team in Microsoft Teams? Your organization is having sensitive conversations there, uploading sensitive files, and if that data were to be publicly disclosed, could do damage to the organization. More importantly, a bad actor can post hyperlinks to "phishing" web sites, and upload malicious files into Microsoft Teams – from there users can open the links or run the files, posing a serious threat to your organization's security. How do we help to protect against phishing attacks and malicious files in Microsoft Teams? Office 365 Advanced Threat Protection is here to help. In fact, Office 365 ATP can also help to protect against phishing and malware in not just Microsoft Teams, but Exchange Online, SharePoint, and OneDrive!

 

NOTEWORTHY

 

New studies highlight how AI is transforming employee productivity and accelerating business results

Artificial intelligence (AI) is undeniably transforming the way we work. Gartner estimates that in 2021, AI augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity. To take a closer look at the mission critical benefits of AI for knowledge workers and to help organizations harness the full potential of Everyday AI in Microsoft 365, Microsoft recently commissioned studies with Forbes Insights and Forrester Consulting.

 

Office for Mac - February 2019 Release details

On February 12, 2019, Microsoft released Office 365 for Mac Version 16.22 (Build 190211) in 27 languages. Our Office International team was responsible for translating this release. You will see the following feature when you update to it: In Excel, PowerPoint & Word you can now draw naturally with your trackpad. Note: This feature requires Office for Mac 16.22.19021100 and works in Word, PowerPoint, and Excel. It requires a trackpad to be present—either a built-in trackpad like on a MacBook or a connected trackpad like the Apple Magic Trackpad. More information and help content on this release can be found in the MAC section of the What's New in Office 365 page.

 

Resources for Microsoft Live Events in Stream, Teams and Yammer

There are three primary ways to engage customers in a Live Event. The first is directly through Microsoft Stream which provides a rich set of options around presentation, encoders, etc. The second method using Microsoft Teams provides the simplest and quickest path to delivering rich, multi-presenter capable, webcasts. Finally, Live Events can also be instantiated within the context of a Yammer Group for large corporate broadcasts with built in Yammer interactions. The following is a list of resources on how to deliver using each of these methods. Happy Webcasting!

 

Cool enhancements to the Azure AD combined MFA and password reset registration experience

We are excited to announce a set of fantastic enhancements—based on your feedback—to the public preview of our combined registration experience for Multi-Factor Authentication (MFA) and self-service password reset (SSPR). This new registration experience enables users to register for MFA and SSPR in a single, step-by-step process. When you deploy the preview experience for your organization, users can register in less time and with fewer hassles. In addition, the new My Profile experience provides users with a more streamlined and easier-to-navigate experience for reviewing and updating their profile info.

 

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