[SM] Submitted service requests and incidents in the Portal enter a closed state

Hi, I wanted to write an article on the new SM HTML5 portal, because one of the issues it has is that submitted service requests and incidents in the Portal enter a closed state. This was fixed with UR2, however even after installing this fix custom states also are displayed with the closed states.  So…

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Orchestrator and Service Manager- runbook detects changes where there are none.

I`ve stumbled upon this weird issue, where a simple runbook which needs to detect when an incident is changed and write the incident name into a text file gets triggered out of nowhere. So basically when looking in the service manager database under table MT_system$WorkItem$Incident_Log there was no timestamp for a change action, which means…

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