RWPT – My Day Ruining Maneuver

So here is a nice little tip that is a direct result of sleep deprivation and bad habit.  I was working on some C# code that grabs some log files and wraps them up into a cab file and moves them off to a different location.  After that it clears the directory so new logs…

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BAD TROUBLESHOOTING 101 (part 4 of many): Give EVERYONE the opportunity for a short password!!

OK.  Let me get this perfectly straight.  I am not going to give you a new way to do your passwords like Robert Hensing (http://blogs.technet.com/robert_hensing/archive/2004/11/12/256648.aspx) or former Microsoftie Jesper Johansson (http://blogs.technet.com/jesper_johansson/archive/2005/10/13/410470.aspx or http://www.microsoft.com/technet/security/secnews/articles/itproviewpoint110104.mspx).  I am griping about short password policies.  I was asked a question last week, “How do I prove to a customer that a…

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PKI Hints – Troubleshooting CertSvc Event ID 42 on an Enterprise CA in Windows 2000 and 2003

    I am going to tell you a story about SOX.  Not Sarbanes Oxley, but S-O-X.  In Microsoft Support, we are partly responsible for writing the Microsoft Knowledge Base articles at http://support.microsoft.com  One of the ways we used to be able to get KB’s out there was to write solution objects.  In our case…

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RWPT – BAD TROUBLESHOOTING 101 (part 3 of many) Everyone’s a local admin!!

  OK.  gripe time.  One of my co-workers was asked by a customer, “Can you prevent a local admin from deselecting File and Printer Sharing?” Come to find out, everyone in their domain was a local admin.  Here’s the problem…  I used to get similar questions to that one a lot in that exact scenario. …

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RWPT – Don’t "Jack" it up, back it up!!!

I spent almost 4 years in Microsoft Product Support Services.  I would take calls and fix problems.  One nice thing about PSS is that if you worked the night shift, they would give you a salary differential.  Being a younger employee and in need of some extra cash I would field night shift calls.  The night…

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