I spent almost 4 years in Microsoft Product Support Services. I would take calls and fix problems. One nice thing about PSS is that if you worked the night shift, they would give you a salary differential. Being a younger employee and in need of some extra cash I would field night shift calls. The night shift calls were often really nasty issues and there was one common theme when it came to most customers.
So I am watching my favorite show on Monday night. Being a Premier Field Engineer, I travel a ton and there’s one constant rule that I follow. Book your flights and make hotel arrangements around the show “24.” Yeah, a DVR is a good idea, but I have too many friends who text message me their reactions as the show happens. I turn the phone off when I am on the West Coast… Watching “24” the night of the show is the only acceptable workaround. I can’t go to work the next day without knowing the facts. Anyway, I am watching “24” and the main character Jack finally acquired the evidence that implicates the Fictional President of the United States in all of the days actions. It was a recording of the Fictional President talking to the bad guy. Jack had acquired the recording before in the season and then the bad guy got it back and during the last episode a different bad guy erased it. WHY DIDN’T JACK MAKE A BACKUP??
That bothers me that my fictional hero didn’t make a backup. Jack is like the unfortunate many of the customers who would call me at night. There’s really no excuse. We provide a tool (ntbackup.exe) to do backups. It’s free, or at least it comes free with the purchase of Windows Server. So why aren’t you using this shiny toy that comes in the bottom of the cereal box?
So what is the excuse for not having a backup? You didn’t have time? You were busy dodging bullets and running from the MAN? Either way, don’t get JACKED, make sure the data is BACKED!!
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