Free Screen Recorder

Yes my dear 7 readers, not only am I back to blogging but I come bearing free gifts. 

There is a utility in Windows 7 that many users don’t know about, and it will probably become one of your favorites after reading this.  It’s called the Problem Steps Recorder.  It’s perfect for documenting quickly how a user is encountering an error, a family member having a PC issues, etc… To use this utility, and in most cases you will have someone else use it so you can understand what their problem may be, do the following:

1. Start PSR

a. Start > Search >  ‘psr’

b. Select psr.exe from Programs

c. Select ‘Start Record’

2. Now have the user reproduce the steps that are causing the problem.

3. Stop Recording

a. Select ‘Stop Record’ (note – you could also pause recording, and then start recording some more)

4.  PSR will output the files into a .zip file.  Just give it a name and choose where you want to save it. 


So what do you get?

The output is a .mht file, with a date and time stamp. For example: Problem_20120524_2347.mht.  The review is actually quite helpful, broken down by steps and screen shots which can be viewed in a couple of different ways.  Enjoy.




Comments (8)
  1. Anonymous says:

    This is awesome!  Thanks so much.


  2. Anonymous says:

    You know, there is a .wmv file that shows this as a video on a Win7 box.

  3. Dan Usher says:

    Dude, how did I not know about this tool?  As dilligent reader number 5, I greatly appreciate your pointing this out – definitely will use it to capture data in the future to hand off to folks when troubleshooting issues on the desktop.

    Haven't taken a peak but is there a server equivalent?

  4. Erica Toelle says:

    Wow – thank you so much!

  5. s.ram says:

    It is a troubleshooting tools, where users can records the steps they have undergone to install a particular software, and if anything goes wrong the the recoreded steps can be sent to the IT System Admin to see if the steps were well followed by the user

  6. jim says:

    have a look at this one free screen recorder

  7. Carlos Delgado says:

    Incredible tool, thanks for this tip!

  8. Bill Lycoff says:

    Thanks for your tip. PSR is an excellent tool. I learned something new today. Thanks!

Comments are closed.

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