SharePoint Workspace 2010 crashes on some systems that were upgraded from Office 2003 or earlier

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by Joe Levine and Patrick Gan
(edited by Frances S., 4/13/11)

SharePoint Workspace 2010 might crash on startup or during account configuration under the following circumstances:

  • You upgraded to Office 2010 from Office 2003 or an earlier version of Office.
  • Your operating system is Windows XP SP3.
  • Your computer is NOT a tablet system.

The cause of the problem has to do with an incompatibility with Handwriting Recognition software that was installed with an earlier version of Office, and that might still reside on your system even after uninstalling the earlier version.

To resolve this issue, you can uninstall the Handwriting Recognition software as follows:

  1. Click Start and then click Control Panel.
  2. Click Regional and Language Options.
  3. Click the Languages tab.
  4. Click the Details button to open the Text Services and Input Languages dialog box.
  5. Click Handwriting Recognition.
  6. Click Remove, and then click OK.

Depending on the state of the system, you may need to reboot to complete the change.