How to update views to change the criteria from “Assigned to me” to “Assigned to me or a group that I belong to”

Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new views where you would want the criteria to match the current user… Read more

Create a view of all Activities that are a part of a Change Request and see the Change Request information in the view columns.

There have been some requests for viewing the parent work item (particularly Change Request) information along with the activity information. This blog post demonstrates how to create a view for all activities that are a part of a Change Request, where the Change Request status is not equal to Closed. 1.      Steps for creating this… Read more

Create View for Incidents that have not been modified in last 7 days

There have been some requests for viewing Incidents that have not been touched over a period of time.  This blog post demonstrates how to create an Incident View for incidents that have not been modified in the last 7 days and have a Status of Active or Pending. You’ll need to be at least an… Read more

Editing a View in a Management Pack

Here is a simple example that demonstrates how you can add a column to an existing view. Specifically, we will be adding a “Source” column to the All Open Unassigned Incidents view that is shipped out of the box.  “Source” property enables you to see the Incident source (e.g. email, portal, console, SCOM or DCM). The… Read more