Creating Queues and Groups Using Type Projections

Update: You can do this in the console in SCSM 2010 SP1 now. Background information for this post:  Groups are typically collections of Configuration Items (although technically it can be groups of any kind of object).  Queues are collections of a certain kind of work item – like a queue of incidents.  Groups and Queues… Read more

How to Identify that a Change Requests was Created in the Self Service Portal

In the end user portal, end users can create Incident Requests (IR) and Change Requests (CR). The incidents created in the portal automatically have a “Source” property which is filled in with “Portal.” Change Requests on the other hand do not have this  property. If you would like to isolate Change Requests which were created… Read more

How to update views to change the criteria from “Assigned to me” to “Assigned to me or a group that I belong to”

Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new views where you would want the criteria to match the current user… Read more

Introduction to the Data Warehouse: Custom Fact Tables, Dimensions and Outriggers

So you’ve deployed the data warehouse and tried out the reports but now you want to want to make it your own. You may be trying to recreate some reports you’ve been using forever and now need to run them against the Service Manager platform, or perhaps you simply want to take full advantage of… Read more

Setup command line trick

Here’s one trick you can use to build command line for installing SM components silently (e.g. for install them with some script file). First of all if you execute command “setup.exe /?” command line parameters will be shown (see screenshot below), and you need to figure out which parameters you need to install your component… Read more

AD Connector – cross-forest tricks

It is possible to import objects from domain which is in some other forest than your console. You can also import data from untrusted domain, or domain your current domain doesn’t trust. You can even use console from another forest domain. Data source address Let’s say there is a domain you want to import objects… Read more

Create List Items (aka EnumerationValues) In Bulk Using EnumCreator.xlsx

This blog post is intended for developers and people doing advanced customizations in Service Manager. Not too long ago I shared a blog post called ‘Understanding Lists/EnumerationValues: CI Status Example’ which explained how you can make simple, quick modifications to lists using the main console and how you can add list items through Management Pack… Read more

Service Manager Shapes – Visio Templates

Every now and then customers and partners ask for Service Manager Visio templates. Awhile back someone on the Operations Manager team put together some templates that I’ve modified a bit for use in Service Manager documentation. Feel free to modify these for use in your organization. If you do decide to modify text labels for some… Read more

Targeting Workflows in Service Manager

In a previous post, I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try.  In this post, I want to describe some more detailed and important aspects of how workflows run in Service Manager.  There are some subtle differences and key… Read more

The System Center Platform in Service Manager Part 5: The Management Configuration Service

The System Center Platform in Service Manager Part 5: The Management Configuration Service This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager.  Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The… Read more