HOTFIX: Description of Cumulative Update 4 for System Center Service Manager 2010

Cumulative Update 4 (CU4) for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010 and supersedes Cumulative Update 3 (CU3), Cumulative Update 2 (CU2), and Cumulative Update 1 (CU1). CU4 contains a superset of the… Read more

Update Rollup 2 for System Center 2012 is now available for download

This rollup includes updates for App Controller, Data Protection Manager (DPM), Operations Manager (OpsMgr), Orchestrator, Service Manager (SCSM) and Virtual Machine Manager (VMM). Download links, installation instructions and the list of issues fixed for each component are documented in the following KB: KB2706783 – Description of Update Rollup 2 for System Center 2012 (http://support.microsoft.com/kb/2706783) J.C…. Read more

KB: System Center Service Manager installation fails with SQL version related error

Here’s a new Knowledge Base article we published. This one talks about an issue where a System Center Service Manager installation fails with a SQL version related error message. ===== Symptoms While either installing a fresh copy of System Center 2012 Service Manager or while upgrading, you receive the following error message after specifying the… Read more

KB: The System Center Service Manager console crashes when creating a Knowledge Article

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where the SCSM console crashes when using a console installed on the Spanish version of Windows XP. ===== Symptoms When a new Knowledge Article is created in System Center Service Manager 2010 on a remote console installed on a Spanish… Read more

KB: Additional Activities are created when creating a Change Request or Incident Request in System Center Service Manager

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where you might find duplicate Activities in a SCSM Change or Incident Request. ===== Symptoms Scenario 1: A new Change Request (CR) is created in System Center Service Manager. When you open the new Change Request, you see that there… Read more

KB: Service Manager 2010 Reports fail to include current data

Here’s a new Knowledge Base article we published this morning. This one discusses an issue where reporting data isn’t current due to a hung MPSyncJob or DWMaintenance job. ===== Symptoms In System Center Service Manager 2010, you may experience one or more of the following: -Reports do not have current information -ETL jobs are not… Read more

Hotfix: The System Center Service Manager 2010 Active Directory Connector does not synchronize new updates after you switch domain controllers

We just published this Hotfix and KB article so if you’re seeing issues with the Active Directory Connector when DCs switch over or a DC is restored from backup then this one’s for you: This article describes a hotfix package that resolves an issue in Microsoft System Center Service Manager 2010 Service Pack 1 (SP1).  … Read more

A hotfix is now available to let you add or remove rights for an operation in profiles to accommodate custom types that were added to the System Center Service Manager 2010 environment

Authorization is required to manipulate objects such as queues and work items in Microsoft System Center Service Manager 2010. These authorizations are managed by using profiles. A profile is a collection of items that are used for authorization. For operations such as create, read, update, and delete, the following structure is used for the items… Read more

Solution: Improperly configured views in the Service Manager 2010 console generate the error "An error occurred while loading the items"

Just a quick heads up on a new Service Manager 2010 Knowledge Base article we published today.  If you ever see errors such as An error occurred while loading the items" while working in the Service Manager console then you’ll want to keep this one in mind: ===== Symptom While working in the Service Manager… Read more