Fixing Service Manager Data Warehouse registration Information

Mihai Sarbulescu, Support Escalation Engineer from Romania, has written a cool blog post on troubleshooting and fixing Service Manager Data Warehouse registration issues. The blog post includes a small Tool that might solve your DW issue so if you haven’t seen it then you should definitely check it out. You can read the post here:… Read more

System Center Service Manager 2012 Unleashed Book Now Available

Today System Center Service Manager 2012 Unleashed has been published. This is the second Service Manager book in the very popular Unleashed series of books from Sams Publishing.   This book is full of “why” and “how to” content around Service Manager. It is a comprehensive resource that will help you automate and optimize all… Read more

Including Links to Incidents or Activities in Notification Templates (SCSM 2012)

UPDATE: Feb 14 2012 – Please read Given some additional testing we have verified that there is an issue here.  The code that applies a notification template will place curly braces (i.e. { and } ) around the GUID in the notification that is sent out.  When those curly braces are handled by a browser… Read more