Service Manager Lync Up call available

Happy New Year! Our first Service Manager #LyncUp Call for 2016  is now available for download.  Even though SCU was also on, our call was well attended by our customers and partners. The January call covered the following topics:   Cased Dimension’s Management Pack introduction: Thank you to the Managing Director Liam Murray for his… Read more

August Service Manager #LyncUp Now Available – Plus Disable ECL Logs for Connectors

  We had a full house last week for the Service Manager LyncUp Call.  With over 100 attendees we were able to demo the preview of the new portal and discuss an optional feature of Disabling ECL Logs for Connectors.  The recording is located here for download.  There was a lot of discussion around disabling… Read more

Service Manager Monthly #LyncUp Calls – Encore Post for Meeting Invite and Recordings

The participation in our Customer facing monthly #LyncUp calls continues to grow, thank you.  Many of you were at Ignite and want to learn more about the Service Manager futures and how to give feedback to the Product Group on the direction of Service Manager.  On the third Tuesday of every month we host a… Read more

May Service Manager #LyncUp Recording is Now Available

Our audience for each call just keeps growing, we had over 100 attend our May Service Manager #LyncUp call, this is a record.  For those of you who could not join the call, you can find the recording here, thanks to Jonathan Liu who was able to ensure as your hostess, that I did not… Read more

March Service Manager #LyncUp Recording is now Available

Another great turnout for attendance for our March 17th call.  Thank you for attending, we could not share a roadmap, but we had an action packed agenda, with a green St. Patrick’s Day agenda.  If you were unable to join, you can find the recording and PowerPoint here.   Agenda •       #SmartBuddy #Blogs •       SQL… Read more

February Service Manager #LyncUp Recording is now Available

Thank you, we hit a record attendance on our February 17th call,  86 thank you for all attending.  I started with a lean agenda, then once we got into the call, we filled the whole hour.  For those of you who could not join the call, you can find the recording and PowerPoint here.  … Read more

January 20 – Service Manager #LyncUp Call is Available

Happy New Year, we had a record attendance of 78 attendees to our Service Manager Lync Up call for January.  For this call George Wallace one of our System Center Consultants, share his free application Launch Pad for Service Manager.  The Service manager Launch Pad is an efficiency application to aid the Service Desk with… Read more

SCSM Customer #LyncUp December Recording available.

The Service Manager #LyncUp call came from our Reading, UK offices this time where I was joined by Samuel Erskine who was able to help me man the entries, questions and answers.  It was a lot of fun to host this call with a in person “elf”.  There was over 70 people on the call,… Read more

November 18 Service Manager #LyncUp Call

Thank you for attending the November Service Manager #LyncUp call, it was well attended with 56 attendees.  If you missed the call, the recording is available on my OneDrive   Our November presentation started with George Wallace, a Senior Consultant from Microsoft, sharing his Service Request reports and the amazing Data Dictionary he and… Read more

October 21 Service Manager #LyncUp Call is now Available

Thanks for the great call on October 21st.  Our brief presentation had Srikanth Ranganathan and Rahul Gupta sharing and demonstrating how to use Connect to feedback and bugs to improve Service Manager.  It was a lively interactive call with great sharing of the “creamy buttery goodness” of Service Manager. To download the recording go here… Read more