Changing the Generic Request in portal to point to Service Request Template

In Service Catalog portal, the Create Generic Request button is wired to create an Incident.  Although you can modify the Generic Request Incident Request Offering, you cannot change the Generic Incident Request Template. Customers have asked ability to change it so that the Create Request on the home page creates a Service Request instead of… Read more

How to redirect a Request Offering to a Request on another site

Service Catalog is a great addition in Service Manager for the System Center 2012 release.  While I do want that to be THE catalog for all the services in the enterprise, but in realityevery Enterprise has legacy systems which will be hard to move over.   This blog post shows you how to redirect a Request… Read more