KB: System Center Service Manager installation fails with SQL version related error

Here’s a new Knowledge Base article we published. This one talks about an issue where a System Center Service Manager installation fails with a SQL version related error message. ===== Symptoms While either installing a fresh copy of System Center 2012 Service Manager or while upgrading, you receive the following error message after specifying the… Read more

Implementing Sample Helpdesk Scenario in Incident Management – 2

This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management             Implementing Sample Helpdesk Scenario in Incident Management – 1  I’ll recap the sample scenario for reference 1.       Joe analyst is a member of the Tier2… Read more

Implementing Sample Helpdesk Scenario in Incident Management – 1

My earlier post provides a high level overview of Incident Management in Service Manager. I also recommend reading on MOF and ITIL procesess.   The best way to learn about Incident Management in Service Manager is going through a real life scenario.  I have outlined a scenario here that was requested by a customer and… Read more

Mapping ITIL/MOF Change Management processes to the features of System Center Service Manager Part 5

In my post today, I’m continuing with the “Develop and Test the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been approved and scheduled Service Manager. See my previous post about approving and scheduling the change.   Figure 1 shows the high-level MOF Change and Configuration… Read more

Mapping ITIL/MOF Change Management process to the features of System Center Service Manager Part 4

In my post today, I’m continuing with the “Approve and Schedule the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been classified and submitted in Service Manager. See my previous post about Classifying the Change.   Figure 1 shows the high-level MOF Change and Configuration Management… Read more

Incident Management – High Level Overview

Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities of Incident Management in Service Manager. Here is the roadmap for the… Read more

Mapping ITIL/MOF Change Management process to the features of the System Center Service Manager Part 2

In my last blog post, I covered the first process in the MOF Change and Configuration SMF called “Baseline the configuration”. Today, I’ll pick-up where I left off and cover the next process, “Initiating the Change.”   Figure 1 shows the MOF Change and Configuration Management service management function (SMF) processes.   Figure 1. MOF… Read more

Mapping ITIL/MOF Change Management process to the features of System Center Service Manager

Hi. I’m Bill Anderson, a technical writer for System Center Service Manager. I’ve been working with PM Vladimir Bakhmetyev to put this blog post together to show you a little about how you can use change management features found in Service Manager to help model process frameworks such as MOF.   Figure 1. MOF Change… Read more