How We Test Service Manager Part 1

Hi, first let me introduce myself.  My name is Kathy Tamanaha and I work on the System Center Service Manager QA (aka Test) Team as a Software Test Lead.  I have spent the last 15 years at Microsoft as a Software Tester, working on various product teams and I moved over to the Service Manager… Read more

The System Center Platform in Service Manager Part 1: Introduction

Hi, I’m Travis Wright, a Senior Program Manager Lead on the Service Manager product development team. My team and I are responsible for part of the platform used in Service Manager and other System Center products.  I spent 4+ years working on Operations Manager 2000, 2005, 2007 and the last two years working on Service… Read more

Service Manager Product Overview

Service Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform.  At a high level, SM can be divided into three major layers.  The picture below shows a conceptual view of the product. 1. User Experience Layer:  Users can interact with Service Manager in two ways: Self-service Portal:  Targeted… Read more

Walkthrough for Getting Started

If you’re just getting started with the Service Manager beta, Marc Umeno (one of the team’s Program Managers) has a great series of posts giving a walkthrough of the process. Check out Basic Setup Walkthrough and Creating a Configuration Manager Connector for some good starting tips. If you haven’t yet downloaded your beta copy of… Read more

Welcome from the Service Manager Team!

  Wow. It’s hard to believe we’re finally here. As you’ve seen by now, System Center Service Manager Beta 1 has been officially released!   This Beta represents the first public release of the product on the new OM-based architecture. There is a completely new setup, integration with AD and Configuration Manager, full incident management, new… Read more

Service Manager Beta 1 Available!

We’re pleased to announce that the Service Manager Beta 1 is available! For more details, see this post on the System Center blog. To begin using the product, access Microsoft Connect and fill out the nomination survey. Once you’ve completed the survey, you will see the Service Manager beta connections page, which provides links and instructions for downloading. We have… Read more