Missed LyncUp Call – Service Management

Team, We regret the inconvenience this morning. We had an unavoidable circumstance today and unfortunately the key people that are involved in setting up this call were unavailable. We still very much desire your feed back and would like to get a call setup with you all next week at the same time. We look… Read more

Upcoming fixes in the Service Manager 2012 R2 Update Rollup 3

*** UR3 for Service Manager 2012 R2 is now available. You can download it here: http://support.microsoft.com/kb/2962041 *** Hi folks, the next update rollup (UR 3) for Service Manager is scheduled to be available on the Download Center on the 29th of July. This UR has a total of 8 fixes spanning console usability issues, a couple… Read more

Customer Solution Case Study

Belfast Health and Social Care Trust (BHSCT) handles over 60,000 service requests a year and was looking for a way to improve service delivery. BHSCT engaged with our partner Cased Dimensions to build a solution based on the automated capabilities of Service Manager. Now BHSCT benefits from business-aligned service management, portal enabled self-service, and Service… Read more

System Center 2012 Service Manager and Orchestrator Integration Example Walkthrough Start-to-Finish – New Hire Provisioning Service Request

Antoni Hanus has written up a brilliant and extremely detailed “how-to” on creating a self-service new-hire provisioning experience using Service Manager and Orchestrator. His post is a great read if you want to see a step-by-step example of the awesomeness which can be realized by brining these two products together, or if you’re interested in… Read more

List of cumulative update releases for System Center 2012 R2 Service Manager

This article lists all cumulative updates that were released for Microsoft System Center 2012 R2 Service Manager (SCSM 2012 R2). The updates are listed according to build number. Cumulative update build numbers with a larger numeric value include the fixes from all previously released cumulative updates. Any version of SCSM 2012 R2 can be updated… Read more

Support and roadmap for CSPP, IT GRC, and AAW

We’ve been thinking about posting this information for a while now but Thomas Ellermann beat us to it 🙂 Thanks Thomas for compiling this information! The Solutions Accelerator Team (SAT) created many compelling solutions for the System Center suite of products. The team, however, was disbanded last year causing many of their solutions to lose sponsorship. As… Read more

Service Manager now supports SharePoint 2010 Service Pack 2

Hi folks, this is just a small post announcing that Service Manager 2012 SP1 and 2012 R2 now officially supports Service Pack 2 for SharePoint 2010. Among other improvements, Service Pack 2 for SharePoint 2010 extends support to WS2012 and WS2012 R2. This is good news for those who were waiting to move on from… Read more

Update Rollup 6 for System Center 2012 Service Manager SP1 is now available

*** NOTE if you're using SCCM Connector to synchronize data between SM and CM, do not install this Update Rollup (UR). We have discovered a regression in the UR payload which prevents the SCCM connector from successfully synchronizing in some cases. We expect a hotfix and / or the relevant documentation addressing this issue to be… Read more

Update Rollup 2 for System Center 2012 R2 Service Manager is now available

*** NOTE if you're using SCCM Connector to synchronize data between SM and CM, do not install this Update Rollup (UR). We have discovered a regression in the UR payload which prevents the SCCM connector from successfully synchronizing in some cases. We expect a hotfix and / or the relevant documentation addressing this issue to be… Read more