Our February Service Manager #LyncUp Call is Available for Download.

The February call covered, we had over 110 participants and a lively audience, as always. Chris Ross and Will Udovich as our special Partner guests and presented/demoed  Cireson’s new Portal as well as their other amazing addins from the Cireson Platform Service Manager UR9 re-release Technical Preview 5 Highlights Improved data processing Improved console performance… Read more

Announcing support of SQL 2012 SP3

Hi everyone. This is just a small post to make an announcement. As some of you were waiting to upgrade your SQL servers, the Service Manager 2012 R2 with Update Rollup 9 installed, now officially supports Service Pack 3 for SQL Server 2012. We have done a fair amount of validation to make sure that… Read more

Service Manager UR9 re-release – status

[Current State – 18th Feb 2016, 11AM IST] New patch for Update Rollup 9 is now available for download. [State – 15th Feb 2016, 11AM IST] Beta testing is in progress. No issues have got reported so far, if this trend continues, then the re-release will happen by Wednesday (17th feb). [State – 12th Feb… Read more

Update is available for the System Center 2012 R2 Service Manager Self-Service Portal

We are pleased to announce second cumulative update for new HTML5 Self Service Portal and it can be downloaded from here.  As this is cumulative update, you can either install this update directly on RTM Release or even if you have previous update installed on RTM. Please note that this release is independent of Service… Read more

Update Rollup 9 for System Center 2012 R2 Service Manager is now available

Update Rollup 9 for System Center 2012 R2 Service Manager (SCSM 2012 R2 UR9) is now available to download. For complete details including issues fixed, installation instructions and a download link, please see the following: 3129780 – Update Rollup 9 for System Center 2012 R2 Service Manager (https://support.microsoft.com/en-us/kb/3129780) 3134286 – Update for System Center R2… Read more

Service Manager Lync Up call available

Happy New Year! Our first Service Manager #LyncUp Call for 2016  is now available for download.  Even though SCU was also on, our call was well attended by our customers and partners. The January call covered the following topics:   Cased Dimension’s Management Pack introduction: Thank you to the Managing Director Liam Murray for his… Read more

Have you tried SM 2016 TP4?

Hi everyone, Service Manager 2016 Technical Preview 4 (TP4) is available for download and you can get it from here.   It’s a preview release for upcoming  Service Manager 2016 which you can test in your deployments and get yourself prepared before the final release. TP4 brings in many new features which can help in… Read more

Service Manager December 2015 #LyncUp Call available for download

It has been 2 months since I hosted this call, with a crazy work travel schedule, I really missed hearing from all our great Service Manager Customers.  Our call on Tuesday was well attended and Harsh Verma filled the agenda by covering: ·         Service Manager Technical Preview 4 ·         New HTML Portal ·         What’s in… Read more

A hotfix (build 7.5.3079.523) is available for the System Center 2012 R2 Service Manager Self-Service Portal

Just a quick note to let you know that we published a new hotfix that includes a couple new features and some fixes for existing issues in the Microsoft System Center 2012 R2 Service Manager Self-Service Portal. New features that are included Nested enumeration lists are now supported in the request offering forms. The Self-Service… Read more

An in-depth look at grooming in Microsoft System Center Service Manager: Part 3

~ Scott Walker | Senior Support Escalation Engineer In the first installment in this series, I discussed a few items related to grooming. In Part 2 we focused on the Internal Job History which keeps track of which grooming jobs ran, when they ran, and whether or not they completed successfully. Now in our third… Read more