Troubleshooting Service Manager work item (Incident, Change Request, Service Request) status stuck on “New”

Any time we see newly created work items stuck with a “New” status, it generally means that the Service Manager workflows are not processing or are processing slowly. Monitoring the “Minutes behind” of each workflow can be a useful method of troubleshooting. The following web page has good troubleshooting tips and a SQL query that… Read more

Extending the support of platforms for SCSM 2016

Hi everyone! Thanks for sharing your feedback and experiences with the Service Manager 2016 deployment. We heard you, and to make your deployment and upgrade experience better, we are now extending the support of following platforms for Service Manager 2016 – Support of SQL server 2014 SP2 for both SM 2016 & 2012 R2 As… Read more

Service Manager now available in System Center 2016

Hi everyone! We are delighted to announce the availability of System Center 2016 Service Manager. This new release of Service Manager contains a wide array of additions & improvements- its faster, provides better usability, and comes with many new features. When we talk about performance, this release of Service Manager  is a big leap from… Read more

Monitoring Service Manager with Microsoft System Center Operations Manager

Microsoft System Center Operations Manager, along with the Service Manager management packs, provides an excellent monitoring platform for Service Manager. Many important pieces that are vital to Service Manager health can be monitored, including: Checking SQL Server to be sure the Broker Service is enabled Checking the Service Manager Grooming History to be sure cleanup… Read more

Removing a Service Manager WorkItem using native PowerShell cmdlets and confirming what happens to the user relationship

Hi everyone, this is Austin Mack from the Microsoft Service Manager support team. Recently I was asked how to remove a Service Manager WorkItem (Incident, Service Request, Change Request, Release Record, Problem). I was also asked to verify that the relationships associated with the WorkItem did not get orphaned. Service manager relationships have two end points, and if… Read more

SCSM 2016 – Upgrade steps for custom development

With the SCSM 2016 release, the product has moved to support .Net 4.5.1. The tool set to support this move to .Net 4.5.1, required to break few dependencies and has led to the movement of classes across the assemblies. This may break the custom solutions made by 3rd party (non-Microsoft) after upgrade to SCSM 2016…. Read more

Improved entity processing in Service Manager 2016

In System Center Service Manager 2016 Technical Preview 5 (SM) we looked at the entity (work-items/config items) processing pipeline and made some performance improvements. Entity related operations can be initiated by SM Console, Portal, Workflows, Connectors etc. via the SDK service. The SDK service submits these requests to the entity processing pipeline. Every entity change… Read more

Group calculation improvement in System Center Service Manager 2016 Technical Preview 5 (SM)

Service Manager uses groups to manage CI and Queues for WI to scope the user view criteria.Groups/Queues can either contain objects of the same class or it can collection of objects for different classes. They can be dynamic collection of objects based on inclusion rules or a static list or a combination of both. In… Read more

Introducing Date Dimensions in System Center Service Manager 2016 Data Warehouse cubes

Service Manager customers store their long term data in Service Manager Data Warehouse and create cubes over them for generating reports and analysing the data. Trend analysis and operating on data queried for different time periods is often required, but the cubes offered by Service Manager 2012 R2 Data Warehouse (DW) lack date dimensions for… Read more