Monitoring Service Manager with Microsoft System Center Operations Manager

Microsoft System Center Operations Manager, along with the Service Manager management packs, provides an excellent monitoring platform for Service Manager. Many important pieces that are vital to Service Manager health can be monitored, including: Checking SQL Server to be sure the Broker Service is enabled Checking the Service Manager Grooming History to be sure cleanup… Read more

Removing a Service Manager WorkItem using native PowerShell cmdlets and confirming what happens to the user relationship

Hi everyone, this is Austin Mack from the Microsoft Service Manager support team. Recently I was asked how to remove a Service Manager WorkItem (Incident, Service Request, Change Request, Release Record, Problem). I was also asked to verify that the relationships associated with the WorkItem did not get orphaned. Service manager relationships have two end points, and if… Read more

KB: Event ID 33601 when you process an SLA workflow in Service Manager

When you are processing a Service Level Agreement (SLA) workflow in System Center 2012 R2 Service Manager (SCSM 2012 R2), the following error may be logged in the Operations Manager log: Log Name: Operations Manager Source: SMCMDB Subscription Data Source Module Event ID: 33601 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ComputerName… Read more

KB: Data Warehouse jobs fail and event ID 33502 is logged in Microsoft System Center 2012 Service Manager

We recently published a new Knowledge Base article that discusses an issue where Data Warehouse jobs fail in SCSM 2012. When this problem occurs the following event is logged in the Operations Manager event log on the Data Warehouse server: Log Name: Operations ManagerSource: Data WarehouseEvent ID: 33502Level: ErrorDescription:ETL Module Execution failed:ETL process type: TransformBatch… Read more

Basic UI customization in the new Self Service Portal (HTML5)

With the new HTML5 Self Service portal, one of the key aspects is the level of customization which it supports. One of the basic things that everyone wants is to change the look and feel of the portal based on their requirements. Customization can be done very easily by adding a custom.css file in the \Content\css website… Read more