SCSM Customer #LyncUp December Recording available.

The Service Manager #LyncUp call came from our Reading, UK offices this time where I was joined by Samuel Erskine who was able to help me man the entries, questions and answers.  It was a lot of fun to host this call with a in person “elf”.  There was over 70 people on the call,… Read more

New Video Overview of Service Manager Capabilities

Microsoft’s US ITSM Practice recently hosted this “Introduction to System Center 2012 Service Manager” for customers who are looking for initial insight in the features, capabilities and selling points of Service Manager, along with Orchestrator and integration with the other System Center components. Please enjoy the video and let us know if you have any… Read more

How to rebuild your SSAS and cubes in SCSM 2012 R2

I’ve recently published a blog post, describing how to rebuild a corrupt SQL Analysis database, used by SCSM 2012 R2. http://blogs.technet.com/b/thomase/archive/2014/11/24/how-to-rebuild-your-analysis-database.aspx A big thank you to Alex Young, for helping out with writing the procedure…. Read more

List of fixes in the new Service Manager Exchange Connector v3.1

[Update] Hi everyone, The new System Center Service Manager Connector 3.1 for Exchange is now available with 7 new fixes! Download it from here: http://www.microsoft.com/en-us/download/details.aspx?id=45291 Please do share your views, feedback and suggestions in the comment section below. ———————————- Exchange Connector helps in connecting the Service Manager with Exchange for processing incoming emails to create… Read more

November 18 Service Manager #LyncUp Call

Thank you for attending the November Service Manager #LyncUp call, it was well attended with 56 attendees.  If you missed the call, the recording is available on my OneDrive http://1drv.ms/1r5Czkf   Our November presentation started with George Wallace, a Senior Consultant from Microsoft, sharing his Service Request reports and the amazing Data Dictionary he and… Read more

New blog post on extracting attachments and upload to SharePoint Online

  I’ve just published a blog post on how to extract attachments from WIs and upload them to SharePoint Online, by using a SCO runbook. Feel free to download and customize to your exact scenario.  http://blogs.technet.com/b/thomase/archive/2014/11/11/extract-files-from-scsm-wi-and-upload-to-sharepoint-online.aspx … Read more

Now available: Update Rollup 4 for System Center 2012 R2 Service Manager

The article below describes the issues that are fixed in Update Rollup 4 for Microsoft System Center 2012 R2 Service Manager. Additionally, this article contains the installation instructions for Update Rollup 4 for System Center 2012 R2 Service Manager. For all the details as well as a download link, please see the following: KB2989601 –… Read more

October 21 Service Manager #LyncUp Call is now Available

Thanks for the great call on October 21st.  Our brief presentation had Srikanth Ranganathan and Rahul Gupta sharing and demonstrating how to use Connect to feedback and bugs to improve Service Manager.  It was a lively interactive call with great sharing of the “creamy buttery goodness” of Service Manager. To download the recording go here… Read more

Upcoming fixes in the Service Manager 2012 R2 Update Rollup 4

———————————- [Update] Hi everyone, The Service Manager 2012 R2 Update Rollup 4 now available with 9 new fixes! Download it from here: http://www.microsoft.com/en-us/download/details.aspx?id=44575 Please do share your views, feedback and suggestions in the comment section below. ———————————- Hi folks, its time for another round of improvement in Service Manager 2012 R2 with release of Update Rollup 4,… Read more