FAQ: Why Does It Take So Long to Find Users in the Assigned To and Primary Owner Fields?

In System Center 2012 – Service Manager we introduced the concept of a “Global Operators Group”. This group can be used to limit the number of users that are being shown in fields like “Assigned To” and ”Primary Owner” on the incident forms and similar fields on other work item forms. The idea here is… Read more

FAQ: How Can I Create a Cascading Drop Down Classification in Service Manager (SCSM)?

This is a really common question that comes from customers switching from other service desk applications to System Center – Service Manager (SCSM).  They are used to a user experience for selecting a classification from a series of drop down controls on an incident form.  For example, there might be three drop down controls side… Read more

New PowerShell Script to Create a Service Request from an Incident

ITIL v3 defines an incident as “an unplanned interruption to an IT service or a reduction in the quality of an IT service. Failure of a configuration item that has not yet impacted service is also an incident.” A service request is defined as “a request from a user for information, or advice, or for… Read more

myITforum Webcast Series – Presented by Cireson, ING, and Cubic Corporation

  The largest System Center community site myITforum has been hosting a series of webcasts about System Center – Service Manager lately.  The second webcast in the series was presented by our partner Cireson and a guest speaker from ING (the global financial company).  Cireson talks about their product solution package called “Service Manager Essentials”… Read more

How to Slice Incidents by Days, Months, Quarters

The SystemCenterWorkItem cube in the current release of the Service Manager data warehouse does not have the Date dimension  added as a  slicer for Incidents or any other dimension.  This blog post explains how to add the Date dimension to the SystemCenterWorkItem cube.   This screenshot shows the difference between what the SystemCenterWorkItem cube looks like… Read more

SCSM Update Rollup 3 (UR3) Update Now Available

I don’t know what else to call this since this has never happened before but the “Update to Update Rollup 3” is now available.  A couple of weeks ago we noticed that there was an incorrect binary version in the Update Rollup 3 package which resulted in some of the bugs that were supposed to… Read more

KB: Configuring antivirus exclusions in a System Center Service Manager environment

Antivirus exclusions need to be properly configured in a System Center Service Manager environment in order to avoid potential performance issues due to A/V scanning operations. To configure the exclusions for your Service Manager environment, you will need to configure the exclusions documented below. For Service Manager database servers For SQL Servers hosting the Service… Read more

Create a Cloud-Based Pricing Chargeback Process

Our documentation team has written up a really great new step-by-step TechNet wiki article on how to create a Cloud-Based Chargeback system using System Center by combining data from Virtual Machine Manager and Operations Manager into the data warehouse in Service Manager.  Chargeback is a key scenario for any cloud operator whether it is an internal… Read more

Cloud based offering for Service Manager

Cased Dimensions recently launched a Cloud based offering for Service Manager. The offering is pushed from a Private Cloud platform where clients get the full native functionality of Service Manager whilst being in the Cloud. Their Management Packs for Asset Management, SLA Management and Assigned to me also come as part of the Cloud. To… Read more

Using System Center 2012 Orchestrator to create a new user in Office 365 from a Service Manager Service Request

From Jonathan Ponton http://seethruthecloud.com/using-system-center-2012-orchestrator-to-create-a-new-user-in-office-365-from-a-service-manager-service-request   In this blog post I will be sharing the latest System Center 2012 Service Manager service request and System Center 2012 Orchestrator runbook I have been working on. This service request and runbook are designed to allow a member of HR or contacts management to raise a service request to… Read more