Monitoring Service Manager with Microsoft System Center Operations Manager

Microsoft System Center Operations Manager, along with the Service Manager management packs, provides an excellent monitoring platform for Service Manager. Many important pieces that are vital to Service Manager health can be monitored, including: Checking SQL Server to be sure the Broker Service is enabled Checking the Service Manager Grooming History to be sure cleanup… Read more

Removing a Service Manager WorkItem using native PowerShell cmdlets and confirming what happens to the user relationship

Hi everyone, this is Austin Mack from the Microsoft Service Manager support team. Recently I was asked how to remove a Service Manager WorkItem (Incident, Service Request, Change Request, Release Record, Problem). I was also asked to verify that the relationships associated with the WorkItem did not get orphaned. Service manager relationships have two end points, and if… Read more