Update is available for the System Center 2012 R2 Service Manager Self-Service Portal

We are pleased to announce second cumulative update for new HTML5 Self Service Portal and it can be downloaded from here.  As this is cumulative update, you can either install this update directly on RTM Release or even if you have previous update installed on RTM.

Please note that this release is independent of Service Manager UR9 Release and do not need UR9 to be installed on machines. This specific patch needs to be applied only on machine(s) which are hosting new Self Service Portal to enable following features and fixes. Installing UR9 on Machine won’t fix Self Service Portal issue.

Here are key features of this release –

  • Query form element in request offerings now supported on all configurations

  • Portal now filters the service offerings based on language.

  • Portal now lets you configure a generic request button to associate default and language-specific request offerings. Read more about this here.

  • A share button has been added in all Portal pages to easily share a request offering, submitted request, activity, or Help article.

  • User inputs are now getting populated in service requests when they are filed from the Self-Service Portal.

  • The date picker is now available for date type fields in Request Offerings forms.

Here are other bugs fixed in this release –

  • You cannot remove a Favorites item for request offerings.

  • Query UI Issues Fixed –

    • Query allows multiple selection even when they configured to allow a single selection only.

    • Pagination in a query does not work if the query is configured not to show object details.

    • Search box in query form element does not appear if the query is configured not to show object details.

    • Query field shows “No results found” by default instead of asking the user to refresh and fetch the results.

    • Multiple refreshes distort the query UI.

  • Attachments issues fixed –

    • The Attached by field is not populated in the work item when you attach a file from the Portal.

    • Mandatory attachments inside a service request do not work.

    • Action log does not show an entry if a file is attached during the creation or update of a request.

    • Full path is displayed in file name when you attach a file from the Portal.

  • Submitting request to create SR in end-user role reports error.

  • Access for Announcements can now be controlled by using user roles.

  • Submitted service requests and incidents in the Portal enter a closed state.

  • Help Article Search does not return results from all Knowledge Base articles.

  • Activities listed under the “My Request” section are not sorted per their sequence.

  • Regex tooltip does not appear for text fields in request offerings if it is constrained by .Net Regular Expression criteria.

  • Action logs don’t expand when any request is opened by using a direct URL.

  • My Activity does not show the priority display name correctly.

  • User Inputs data is displayed as XML in the related request of My Activities.

  • Request Offerings user templates that have predefined service items or configuration items generate an error during submission.

  • Notes tab is missing from My Activities.

  • Service offerings appear in an arbitrary order (they are now sorted alphabetically).

  • Description/Notes field does not show multiple lines.

  • My Activities filter does not work in the Portuguese-Brazil language locale.