Improving Service Manager Performance

Hi everyone, as you may have observed with the payload of our recent Update Rollups and with our discussions in last month’s LyncUp call where we talked about ECL log disable feature, improving performance of Service Manager is one of the key areas that we are focusing on. For this effort, your input will help us in targeting the right areas which affect you the most. To gather this feedback, we would like to request that you vote on some scenarios that we have on our Connect site related to performance gaps in Service Manager. Please up-vote the issues that trouble you most.

  • Perf Issue: Groups and Queues take a long time to update

Groups and queues can sometimes take a very long time to update and might create confusions, like analysts not getting owned items, SLA breaches because of late queue assignment, etc.

Up-vote here – https://connect.microsoft.com/WindowsServer/feedback/details/1751125/perf-issue-groups-and-queues-take-a-long-time-to-update

  •  Perf Issue: Connector Sync degrades the performance of console forms

Connector syncing during work hours can create performance issues for help desk analysts, because with the connector sync running in background, the work item creation/update take a lot longer compared to when the connector is not running. In some cases, creating/updating work items can take up to 5X as long.

It was also noticed that the performance of the connector is affected in this scenario. The connector sync time increases considerably to complete syncing especially if the work item create/update load is high.

Up-vote here – https://connect.microsoft.com/WindowsServer/feedback/details/1751074/perf-issue-connector-sync-degrades-the-performance-of-console-forms

In addition to these issues, we also often get feedbacks about connectors taking too long to complete their sync. Some deployments face issues even after scheduling connector syncs during off-working hours because slow syncs can stretch to the portions of critical work hours. The slow syncs can also be a concern for deployments that are active 24×7 without any off hours. We have made some major optimizations for this problem in Update Rollup 6, but do let us know if slow syncs of connectors are still troubling your deployments and if you would need more optimizations in this area.

Please use the comment section and let us know if you are still unhappy with performance of connectors. Be sure to list the connectors that you find to be slow and also the details of your problems.

System Center 2012 Service Manager System Center 2012 R2 Service Manager SCSM 2012 R2