Have you tried SM 2016 TP4?

Hi everyone, Service Manager 2016 Technical Preview 4 (TP4) is available for download and you can get it from here.   It’s a preview release for upcoming  Service Manager 2016 which you can test in your deployments and get yourself prepared before the final release. TP4 brings in many new features which can help in… Read more

Service Manager December 2015 #LyncUp Call available for download

It has been 2 months since I hosted this call, with a crazy work travel schedule, I really missed hearing from all our great Service Manager Customers.  Our call on Tuesday was well attended and Harsh Verma filled the agenda by covering: ·         Service Manager Technical Preview 4 ·         New HTML Portal ·         What’s in… Read more

A hotfix (build 7.5.3079.523) is available for the System Center 2012 R2 Service Manager Self-Service Portal

Just a quick note to let you know that we published a new hotfix that includes a couple new features and some fixes for existing issues in the Microsoft System Center 2012 R2 Service Manager Self-Service Portal. New features that are included Nested enumeration lists are now supported in the request offering forms. The Self-Service… Read more

An in-depth look at grooming in Microsoft System Center Service Manager: Part 3

~ Scott Walker | Senior Support Escalation Engineer In the first installment in this series, I discussed a few items related to grooming. In Part 2 we focused on the Internal Job History which keeps track of which grooming jobs ran, when they ran, and whether or not they completed successfully. Now in our third… Read more

Update Rollup 8 for Microsoft System Center 2012 R2 Service Manager is now available

System Center 2012 R2 Service Manager Update Rollup 8 (SCSM 2012 R2 UR8) has been released and is now available for download. The KB article below describes the issues that are fixed in UR8 as well as download and installation instructions. For complete details please see the following: KB3096383 – Update Rollup 8 for System… Read more

Announcing new HTML5 based Self-Service Portal

Update –  05/11/16 – Update 3 for Self Service Portal Available here 01/27/16 – Update 2 (List of features & fixes)for Self Service Portal is available now – https://support.microsoft.com/en-us/kb/3134286 12/11/15 – Update 1 (List of features & fixes) for the Self Service Portal issues is now available – https://aka.ms/portalu1 . RTM Package for download is available here – https:/www.microsoft.com/en-us/download/details.aspx?id=49556 Installation Instructions here  – https://technet.microsoft.com/en-US/library/mt622142.aspx… Read more

UR8 release date

Hi everyone. This is just a small post to make an announcement. Update Rollup 8 for Service Manager 2012 R2 will contain the new HTML based Self Service Portal and will get released on November 10th, 2015…. Read more

SQL 2014 SP1 now supported

Hi everyone. This is just a small post to make an announcement. As many of you were waiting to upgrade your SQL servers, the Service Manager 2012 R2 with Update Rollup 7 installed, now officially supports Service Pack 1 for SQL Server 2014. We have done a fair amount of validation to make sure that… Read more