Internally, we have lots of teams at Microsoft that are using Service Manager for large and small scale service desk needs. One of our internal customers is the operations team that runs some of Microsoft’s web properties like TechNet/MSDN, Windows Update, Microsoft.com, and more. This team is called the ‘Monitoring & Management’ team (M&M). They use Service Manager for incident (integrated with Operations Manager) and change management. They have also started using the service catalog/self-service portal to take in requests from their “customers”.
They have been tracking with the Service Manager engineering team all along the way upgrading to each major milestone – Beta, RC and now they have already upgrade to System Center 2012 SP1 – Service Manager RTM!
You can read about their experience and pick up a few pointers by reading their blog post on the Partner and Customer Solutions blog. Keep an eye on that blog as we will be posting some more great content there from our internal System Center customers and even a weekly digest of all the MVP blog posts across all of Windows Server and System Center.