Optimizing Service Manager: eBook

As part of a series of specialized guides for System Center, a talented group of our finest Service Manager experts just published an eBook available for you now! Microsoft System Center: Optimizing Service Manager provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organization’s IT service management… Read more

KB: Upgrade to System Center 2012 Service Manager R2 fails and returns a ReportLibrary.mpb error

When you try to upgrade from Microsoft System Center 2012 Service Manager Service Pack 1 (SP1) to Microsoft System Center 2012 Service Manager R2, the installation fails and the following error is logged in the Setup log: ImportMsiPackage: Loading management pack C:\Program Files\Microsoft System Center 2012\Service Manager\ReportLibrary.mpb. ImportBundle: We are using the Client API to… Read more

Deploying System Center 2012 Service Manager? Read this first!

As with any piece of software, how you deploy it can greatly impact its reliability, performance and scalability. System Center 2012 is no different and here on the Service Manager support team we see quite a few issues that could have been prevented with just a slightly different approach to how the product was implemented…. Read more

Cool new Windows Phone app: Service Manager Guide-To-Go

~ Steve Bucci “Service Manager Guide-To-Go” is the first in a series of System Center and MDOP related apps for Windows Phone. This app was created with the new Windows Phone App Studio and collects incredibly useful SCSM 2012 resources from Microsoft and around the web. The Guide-To-Go series allows IT professionals and administrators to… Read more

Provance System Center 2012R2 Update

Provance IT Asset Management Software for Windows Server 2012 R2 and Microsoft System Center 2012 R2 Now Available Earlier this week, Microsoft partner Provance announced the availability of updated versions its IT Asset Management products for Microsoft 2012 R2 wave of Server products. Now available, the Provance IT Asset Management Pack, Provance Data Management Pack… Read more

Service Manager 2012SP1 UR4: Availability

Earlier today UR4 for Service Manager 2012SP1 was made available in the download center, and was recently removed. Out team realized today that no Debug Symbols were available for the MSI. Giving us no ability to support any issue that may occur. We are asking everyone that has downloaded it as of now to please… Read more

Service Manager Data Warehouse High Availability

Nate Lasnoski one of our System Center: Cloud and Datacenter MVPs and I have been working on this post to provide some solutions around Data Warehouse High Availability for Service Manager. As companies are using System Center Service Manager to manage their key technology workloads the availability of the system becomes a greater concern, since… Read more

SCSM Console Extensions – Impacted Business Services

John Wilson, a Principal Datacenter Technical Specialist here at Microsoft, just finished a really great console task extension. The solution adds a console task to display impacted business services for a given change request.  The origin of John’s development was to find an easier way to determine if any business services were impacted by the… Read more

Date dimensions for Incidents, Service Requests, Change Requests and Activities.

Hello everyone! Thomas Ellermann a Principal Consultant from MCS in Denmark, has just finished a fantastic blog post on how to extend the SCSM2012 DW cubes with additional date dimensions for Incidents, Service Requests, Change Requests, Problem records and activities. The blog can be found here: http://blogs.technet.com/b/thomase/archive/2013/09/11/date-dimensions-for-incidents-service-requests-change-requests-and-activities.aspx Enjoy! Christian Booth (ChBooth) | Sr. Program Manager… Read more