Troubleshooting Self-Service Portal Issues in SCSM 2012– Your Request Could Not Be Submitted

What do you do when you get a screen like this?

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Not exactly a lot of information to go on there.

Don’t worry, we have a Silverlight log file that system admins can grab to see the details of what the problems are.

Here’s how to find the log file.

1) On the user’s computer that is having the problem, logged in as their profile go to the %appdata% directory.

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Leads you here:

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2) Then go up one directory.

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3) Then go down into LocalLow\Microsoft\Silverlight\is.  You’ll see something like this:

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4) Then in the search box search for s*.log

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5) That should filter things down to a single .log file – SMPortalTrace.log

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Since the path is generated I can’t give you the exact path.  The easiest thing to do is search for it.  Example from my system:

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Keep in mind that this log file exists per user in the user’s appdata folder.