Customizing the Self-Service Portal Source Code Example #2–Hiding the Urgency Drop Down

Some customers have asked how they can hide the Urgency drop down on the self-service portal request form:


This is really easy to do provided the source code.

You just need to open the CreateRequest.cs file in Visual Studio and add these two lines of code and then compile and deploy using the instructions provided with the portal source code download.



Note: the incident urgency will always default to Medium.