System Center Service Manager 2010 SP1 Available for Download Now!

Hello Service Manager fans,

After a very successful launch of System Center Service Manager 2010 last April, Microsoft is pleased to announce the release of Service Pack 1, which is available NOW on Microsoft.com/Downloads.

System Center Service Manager 2010 SP1 addresses critical feedback received from customers and partners and provides greater language support, improved performance capabilities, and a number of usability enhancements.

With Service Pack 1 for System Center Service Manager, language support for the entire product is added for the following languages:

  • Czech
  • Danish
  • Greek
  • Finnish
  • Dutch
  • Norwegian (Bokmål)
  • Polish
  • Portuguese (Portugal)
  • Swedish
  • Turkish (using Latin Collation)

In addition to the additional language support, over 500 improvements were made to address issues and customer change requests.

SP1 also provides official support for SQL Server 2008 R2.

A few other important notes about the bits:

  • SP1 supersedes Cumulative Update #3.  You can install SP1 on top of CU1, CU2, or CU3 or just on top of the original 2010 RTM bits.
  • You can upgrade Retail –> Retail and Select-> Select.  We haven’t tested and therefore don’t officially support upgrading Eval-> Eval but you are welcome to try it.  It will probably work.  Eval –> Retail and Eval –> Select is unfortunately still not supported.
  • Please make sure you read the upgrade documentation on the procedure to upgrade.
  • Don’t forget to also upgrade the Active X control for end users accessing the self-service portal!
  • You can use the bits above to either install a “slipstream” new installation of Service Manager which will install the full product plus SP1 in one installation or you can use them to upgrade from RTM (with or without cumulative updates) to SP1.  The same bits are used for install and upgrade.  They just behave differently depending on what is installed already on the computer.
  • Upgrade your SCSM before you upgrade your Authoring Tool otherwise the Authoring Tool will output MPs which are not importable into SCSM because there will be a version mismatch.
  • There are no new “features” in SP1 – just bug fixes, additional languages, and support for SQL Server 2008 R2.
  • Note: if you don’t see the bits on Microsoft.com/downloads right away give it an hour or two and try again.  The bits are so fresh they are still replicating across all of the downloads servers!
  • The SP1 bits are a “slipstream” build which means you can use them to install a new installation of SCSM (including SP1) or to upgrade an RTM installation to SP1.
  • You can upgrade either the English only or the International RTM bits to SP1.
  • Especially since there are a lot of new languages we are supporting in this release, please be reminded of the need to carefully select your SQL Server collation at the time that you install SQL Server.  This setting cannot be changed after SQL Server is installed so it is important to select the correct collation.  Please see this part of the documentation for more information: http://technet.microsoft.com/en-us/library/gg429478.aspx

System Center Service Manager 2010 SP1 is available through the Microsoft Download Center here:

Eval/Retail bits - http://www.microsoft.com/downloads/details.aspx?FamilyID=5118055b-9cd7-45cd-bae6-7fc287d832d7

Authoring Tool bits - http://www.microsoft.com/downloads/details.aspx?FamilyID=78dcb15b-8744-4a93-b3fa-6a7a40ffeaae

Select Bits – supposedly these will be available for download today on the various Microsoft volume licensing sites.

Details on System Center Service Manager 2010 and the rest of the System Center suite can be found at www.microsoft.com/systemcenter.