Microsoft IT Showcase Whitepaper: How MPSD Deployed Service Manager

As a follow up to this previous blog post/video, below is a link to a short white paper which describes how MPSD deployed Service Manager to manage their 5,000 servers using incident and change management.  MPSD is the operations team at Microsoft that runs, MSDN, TechNet, and other large online properties you all use… Read more

New Service Manager Partner Solution from Cased Dimensions–Service Level Agreement Management

  One of our ISV partners, Cased Dimensions, has recently released a new Service Manager management pack solution for service level agreement management.  This management pack is easy to deploy and all configuration is done in the SCSM console.  The solution allows you to define groups of configuration items, create support schedules (including the ability… Read more

Seven Winds Call Script Manager Solution Released!

Seven Winds, a long time System Center partner from the Netherlands, has recently released their Call Script Manager solution for System Center Service Manager!  This solution provides a key solution for improving the quality of incident management by creating call scripts for service desk analysts to follow for common types of calls.  It can walk… Read more

Creating an AD Connector to Update AD when the Service Manager CMDB is Updated Using PowerShell and Workflow

Someone on one of our internal discussion groups this morning asked how they could update AD when a User object is updated in the Service Manager CMDB.  The scenario was that the customer knew the data in AD for people’s phone numbers was out of date.  So – they wanted to use the service desk… Read more

Announcing: System Center Service Manager (SCSM) 2010 Unleashed Book To Be Published

Many people working with the System Center product suite have most likely read one of the “Unleashed” books. In many forums they have been described as a very valuable technical resource. We are pleased to announce there will be a new Unleashed book for Service Manager 2010! Service Manager, the long-awaited major component of Microsoft’s… Read more

New System Center Service Manager Forums on TechNet

The TechNet forum community for Service Manager has grown substantially large now that we should add some topic-specific forums to make it easier to post issues and find problems. The following new forums have been added in addition to the existing General forum. The forum owner PM is indicated. You can get to an index… Read more

Using the SDK to Create and Edit Objects and Relationships Using Type Projections

One of the things that people often ask about is how to use the Service Manager SDK to: create new objects, update objects, add relationships, remove relationships One of the keys to using the SDK in this way is to use type projections. We have had a few blog posts on this in the past… Read more

Dundas Dashboards for Service Manager

Awhile back we announced that there is a downloadable solution for dashboards for Service Manager.  Those dashboards are based on SharePoint and require you to have some knowledge of the DW DataMart database and T-SQL in order to create custom dashboard charts. If you are looking for something a little more fancy, or you want… Read more