TechEd EMEA 2009: Demo of using SCSM, SCOM, SCVMM to Manage LOB Apps

Here is the video capture of the demonstration that Kenon Owens did at TechEd EMEA demonstrating how you can use System Center Service Manager, Operations Manager, and Virtual Machine Manager together to manage a line of business application. In this demonstration you can see the same “HRWeb” distributed app designed in SCOM show up in… Read more

Beta 2 Update Now Available for Download!

The Service Manager team is happy to announce that we have released an update to the Beta 2 called aptly ‘Beta 2 Update’. It is available to all of our public Beta customers on the Connect site. This build contains some important fixes we have done recently to support: · our TAP customers going into… Read more

Showing Web-based Content in a Custom View

This is a guest blog post from one of our System Center MVPs – Maarten Goet- from the Netherlands. Maarten is a Managing Consultant at INOVATIV, the System Center specialists. He blogs on Techlog and SystemCenterCentral and is a regular speaker at Teched and the Microsoft Management Summit.    I showed him a way to… Read more

Compliance and Risk Process Management Pack Beta for Service Manager Now Available for Download

At TechEd EMEA we announced the development of a new process management pack for System Center Service Manager for compliance and risk management.  Today, we are pleased to announce the availability of the first beta of that management pack for download from Connect.  Here is a demo of the MP in action and the official… Read more

Overview of Problem Management in Service Manager

The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents occur. The Problem Management Process Management Pack provides basic capabilities to document problems, link incidents and research the problems… Read more

Implementing Sample Helpdesk Scenario in Incident Management – 2

This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management             Implementing Sample Helpdesk Scenario in Incident Management – 1  I’ll recap the sample scenario for reference 1.       Joe analyst is a member of the Tier2… Read more

Implementing Sample Helpdesk Scenario in Incident Management – 1

My earlier post provides a high level overview of Incident Management in Service Manager. I also recommend reading on MOF and ITIL procesess.   The best way to learn about Incident Management in Service Manager is going through a real life scenario.  I have outlined a scenario here that was requested by a customer and… Read more