Service Manager Authoring Tool: The ABCDs of Workflows….

What the heck are WFs in Service Manager Authoring Tool? A workflow (WF) is comprised of a set of one or more activities (also referred to as a WF activity).  Each workflow activity performs a function, such as joining a user or a computer to a group in Active Directory or running a script. The Workflow is… Read more

Creating Workspaces (aka “wunderbars”) in System Center Service Manager

I get this question at least once a month…  How do I create my own workspace?  Usually this kind of question comes from partners that want to add some functionality to Service Manager and really want to elevate the presence of that solution by creating a dedicated workspace for it.   Around here we call… Read more

The System Center Platform in Service Manager Part 6: The Data Warehouse – Try It!

This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database The System Center Platform in Service Manager Part 2: The Model-Based… Read more

The System Center Platform in Service Manager Part 6: The Data Warehouse

This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database The System Center Platform in Service Manager Part 2: The Model-Based… Read more

Automatically Creating Incidents Periodically

One question I hear pretty regularly is “How do I create a recurring work item every week (or day, or month, etc.)?”  The usual case here is that there is some task that needs to be done on an ongoing regular basis such as backing up a database, checking a log file, etc.  People are… Read more

Provance IT Asset Management MP (beta) is Now Available!

Our partner Provance Technologies, Inc. has released the beta version of their IT Asset Management MP. Excerpt from their press release: Microsoft ISV partner Provance has developed a Process Management Pack for Service Manager for Software and IT Asset Management.  The supplemental capability provided by the Provance IT Asset Management Pack extends Service Manager with… Read more

Displaying non-Service Manager reports in Service Manager

We had a Live Meeting the other day with our TAP customers and this question came up: Can I display some of my other business/IT reports in Service Manager? Absolutely!  That’s one of the many benefits of having the Service Manager reporting solution built on top of SQL Server Reporting Services. This is fairly easy… Read more

TechNet Webcast: Using Service Manager to Enhance the Capabilities of System Center Solutions

In this demo-heavy webcast, we provide examples of the power of integrating Microsoft System Center Service Manager with Active Directory and the Microsoft System Center family of system management products. Microsoft System Center Configuration Manager and Microsoft System Center Operations Manager integration scenarios are demonstrated, including configuration management database (CMDB), connectors, desired configuration management (DCM)… Read more

Service Manager Beta 2 Has Shipped!!!

Cheers! We just signed off on Beta 2, sprayed champagne on each other, and dunked each other in the pond to celebrate!!  Next steps for you: First, please celebrate with us virtually by checking out these photos! Then go download Beta 2 from Connect! Tell us what you think on the public forum! This milestone… Read more

New Video on TechNet Edge: Managing Compliance with Service Manager

Clare Henry, our product marketing manager, made a new video on managing compliance with Service Manager.  Here is the abstract: Clare Henry, technical product manager on the System Center team, introduces System Center Service Manager 2010 by showing how this new product from Microsoft, currently in beta 2 trials, can help lower the risk of… Read more