Service Manager Product Overview

Service Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform.  At a high level, SM can be divided into three major layers.  The picture below shows a conceptual view of the product. 1. User Experience Layer:  Users can interact with Service Manager in two ways: Self-service Portal:  Targeted… Read more

Walkthrough for Getting Started

If you’re just getting started with the Service Manager beta, Marc Umeno (one of the team’s Program Managers) has a great series of posts giving a walkthrough of the process. Check out Basic Setup Walkthrough and Creating a Configuration Manager Connector for some good starting tips. If you haven’t yet downloaded your beta copy of… Read more