Configuring Account Lockout

We can recommend an ideal configuration for most of the settings in our security guidance. For example, the “Debug programs” privilege should be granted to Administrators and to no one else. For account lockout, however, there is no “one size fits all” setting, but there’s a lot of heated discussion whenever anyone tries to pick one. Ultimately, each organization must determine what best meets their own needs. This blog post tries to help by discussing the issues and tradeoffs of enabling account lockout and how tightly to enforce it. We had to pick something for the baseline, so we discuss the settings we selected and why we changed them from what we had selected for other recent baselines. Again, though, this is one where you should take a close look at the threats and tradeoffs for your own environment before applying the settings we picked.

The Basics of Account Lockout

The purpose of account lockout is to make it harder for password-guessing attacks to succeed. If account lockout is not configured, an attacker can automate an attempt to log on with different user accounts, trying common passwords as well as every possible combination of eight or fewer characters in a very short amount of time, until one finally works. When account lockout is configured, Windows locks the account after a certain number of failed logon attempts, and blocks further logon attempts even if the correct password is supplied.

Windows account lockout can be configured with these three settings:

  • Account lockout threshold: the number of failed logon attempts that trigger account lockout. If set to 0, account lockout is disabled and accounts are never locked out.

  • Account lockout duration: the number of minutes that an account remains locked out before it’s automatically unlocked. If set to 0, the account remains locked out until an administrator explicitly unlocks it.

  • Reset account lockout counter after: the number of minutes after a failed logon attempt before the bad-logon counter is reset to 0. The counter is also reset after a successful logon.

Account Lockout Tradeoffs

While account lockout can help prevent intrusion, it can also expose your organization to accidental lockouts as well as to denial of service attacks.

Not every bad logon attempt reflects an attempt to gain unauthorized access. Users sometimes forget their passwords. Also, applications, particularly those that use saved passwords, are often unaware of a password change and continue to use the old password, sometimes automatically retrying the same password many times in a short amount of time. This becomes increasingly true as users have more devices such as phones and tablets that log on to get email or other corpnet access. If the account lockout threshold is set too low, you are likely to see a lot of accidental lockouts. In addition to users not being able to perform their work, lockouts can lead to expensive helpdesk calls, especially when administrator intervention is required to unlock the account. Finding the root cause of accidental lockouts can be time-consuming as well. It’s therefore good to set a threshold that avoids accidental lockouts, while not setting the threshold so high that attackers are given too much opportunity to succeed. Setting the lockout duration to a “reasonable” non-zero value can also reduce helpdesk calls. The combination of threshold, lockout duration and reset settings determines how many guesses attackers get per day; ideally you slow them down to the point that it becomes impractical or at least not worthwhile for them to pursue this type of attack.

At the same time, whenever account lockout is configured at all it is easy for an attacker to conduct a denial of service attack and deliberately lock out accounts. It doesn’t matter whether you set the threshold to 5 or 50 – an automated attack can perform that many deliberately failed logon attempts on a large number of accounts very quickly and lock them out. If the lockout duration is short, an attacker can still maintain a sustained attack, locking out accounts as soon as they become unlocked. If the lockout duration is indefinite (0), then this can be a crippling attack.

Reducing or Eliminating the Need for Account Lockout

If you employ other mitigations against password-guessing attacks, you can afford to set a higher lockout threshold or even disable account lockout altogether. Some of these mitigations are:

  • Proactively monitor for failed logon events and have a robust response mechanism in place when password-guessing is detected.

  • Configure “Smart card required for interactive logon” (SCRIL), and do not manually set a password for the account after doing so. When SCRIL is configured, the account’s password hash is replaced with a random value, making a password logon effectively impossible. When SCRIL is configured, therefore, account lockout should be disabled to prevent denial of service.

  • Require long passwords. The entire set of eight-character passwords can be tested in a short amount of time. Windows policies allow you to set a minimum length of up to 14 characters, which is the setting we recommend. Passwords can be up to 256 characters, but Windows won’t let you demand more than 14 without a custom password filter. [7-Feb-2015 – Correction: You can set a minimum password length greater than 14 by using Fine-Grained Password Policies — see this description and the Step By Step Guide for more information.]

  • Require password complexity. Requiring multiple types of characters increases the likelihood that users will pick strong passwords. Note, however, that it does not guarantee strong passwords: for example, “Password!” meets the complexity requirement but is easily guessed.

Baseline Selections

As we said at the outset, there is no single account lockout configuration that works for all organizations. Our recommendation regarding account lockout is to consider the tradeoffs and pick what’s right for your situation. However, our security guidance includes GPOs and security templates that you can apply directly, and it’s not possible to set the account lockout threshold in them to “do the right thing”. So we have to pick something.

The settings in our baselines are intended for large audiences. We recognize that many organizations will apply these settings without reading the fine print or considering the nuances and tradeoffs. We have to try to find the right balance between security and “break everything” that will work reasonably well for most organizations.

We have selected a threshold of 10 bad attempts, a 15 minute lockout duration, and counter reset after 15 minutes (10/15/15). That threshold value is a change from the Windows 8.1 / Windows Server 2012 R2 beta guidance as well as from past baselines.

The threshold we published with the Windows 7 / Windows Server 2008 R2 guidance was 50 bad attempts. With the 15 minute duration and 15 minute counter reset, that gave attackers up to 200 guesses per hour. For Windows 8 / Server 2012 we had changed it to 5, after much discussion with the external security community, including the Center for Internet Security (CIS), the US National Security Agency (NSA), the US Defense Information Systems Agency (DISA) and others. The thinking at that point was that a typical user is unlikely to mistype their password five times unless they really don’t remember it, in which case they’ll probably need to call the helpdesk anyway. We have increased that threshold to 10 because our support engineers have seen many accidental lockouts, particularly with the increase in devices per user. Increasing the threshold to 10 should reduce the number of accidental lockouts, while at the same time not giving attackers 200 guesses per hour again.

Account Lockout Technical Errata

The public documentation may not be clear about these points, and they are worth knowing:

An attempted logon using either of an account’s two most recent previous passwords will not succeed, but will not increment the bad-logon counter either. In other words, repeated use of a saved password will trigger account lockout only after the third password change.

Failed attempts to unlock a workstation can cause account lockout even if the “Interactive logon: Require Domain Controller authentication to unlock workstation” security option is disabled. Windows doesn’t need to contact a DC for an unlock if you enter the same password that you logged on with, but if you enter a different password, Windows has to contact a DC in case you had changed your password from another machine. It’s actually easy to lock out an account on a locked workstation in seconds just by pressing Ctrl+Alt+Del and then holding down the Enter key.


Comments (11)

  1. nileshg says:

    Thanks Aaron! A question for you.. If "repeated use of a saved password will trigger account lockout only after the third password change", then to me it means that number of devices trying to connect using the old password should not lead to lockout as the users have a few months to notice they are broken and re-enter their creds. So I don't see a reason to bump it to 10 from 5. What did I miss?

    [Aaron Margosis] I know, it seems weird, but our support people have seen a lot of time- and resource-consuming issues arise from aggressive account lockout settings.  It could be someone has a smart phone and a tablet and tries multiple email programs and forgets to change the stored password.

  2. Ed (DareDevil57) says:

    awesome, thanks

  3. Mindy Riddick says:

    Great blog! Very useful. Thank you!

  4. thanks Arron. One of the best Blogs i've read.

  5. Paul Bendall says:

    The audience should be awrae that "…when SCRIL [Smart card required for interactive logon] is configured, the account’s password hash is replaced with a random value, making a password logon effectively impossible…" whilst improving password security significantly increases the risk of a PtH attack. Why with SCRIL enabled can a user login with a password or injected hash?

    [Aaron Margosis]  There are a few issues here:

    • Whether you log on with a smart-card or a password, the account has a "hash value" associated with it (in quotes because with SCRIL it's really just a random value and not necessarily the result of a hashing operation).  That value is still used when negotiating remote authentication, whether you unlocked its use with a password or knowledge of a smart card PIN.  It can also be stolen and used in a different context, such as in a PtH scenario.
    • The way that PtH risk can be increased with SCRIL is because when SCRIL is set, the password never needs to be changed, so the "hash value" remains the same.  With normal accounts and, say, a 70-day password expiration, the PtH attack stops succeeding when the user account's password is changed, nullifying the previous hash.  With SCRIL, that never happens and a stolen hash can be used indefinitely.
    • The way a SCRIL account can have a password is that an admin goes into ADUC and sets a typeable password for an account that is marked SCRIL.

    Hope this helps.


  6. Mike Elliott says:

    I was reviewing some settings and considered the relative effect of 'Interactive logon – machine account lockout threshold' that applies to bitlocker protected devices.

    My understanding of this is that the machine account lockout carries more severe lockout consequences since the user needs to obtain a bitlocker recovery key in event of a lockout, hence the higher default recommended setting of 10 bad attempts.

    [Aaron Margosis] That setting was there in the Windows 8 security guidance, but we spent some time reviewing it this time as well.  The big difference with respect to a denial of service is that machine lockout requires console access – you can't trigger the lockout remotely.

  7. Rand says:

    so wait, let me get this straight, the bad pwd count wont go up if something repeatedly attempts logins with the last 2 iterations of the password? So if my (current) latest pwd is “pwd-3” and the password before that was “pwd-2” and my third password back was “pwd-1” and I have devices trying both “pwd-1” and “pwd-2” repeatedly, no lockout for my acct due to no increment to bad pwd attempts?

    [Aaron Margosis] That is correct. Account lockout is designed to stop brute-force password guessing.
  8. Tony says:

    What Logon types (Network, Interactive, etc) increment the bad password count on a DC?

    [Aaron Margosis] I’m pretty sure they all do.
  9. jasz says:

    The issue we have found with iPhones in particular is that they make 3 attempts at a time. So if you incorrectly type in your new password twice then you are locked out. Sometimes it tries 3 times and then another 3 times within a couple of minutes – in this case a mistyped new password is fatal!

    1. Enzo says:

      Is there an explanation as to why this is the case? Also, how were you able to determine 1) the source of the lockout and 2) which iPhone was causing it? Like did you have a quick process of doing this?

  10. c says:

    “We have increased that threshold to 10 because our support engineers have seen many accidental lockouts, particularly with the increase in devices per user. Increasing the threshold to 10 should reduce the number of accidental lockouts,”

    We had a low lockout threshold count (3) and a Credential Guard bug was locking our accounts out:

    We didn’t even realize it until recently when the problem stopped happening due to that bug being patched in April. It was driving us crazy.

    10 attempts every 15 minutes is still a good balance that lowers support costs while balancing usability and security. No one is going to brute force that account’s password in any reasonable amount of time with those settings. Account brute forcing is not necessary anyway with Pass the Hash/Pass-the-ticket/Golden Ticket/Silver Ticket, etc and other types of credential attacks. Password policies are irrelevant to those types of attacks which are probably much more common in an enterprise environment. Any enterprise that uses password complexity and these settings are going to be just fine.

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