KB: Error ID 1602 occurs and the Microsoft System Center 2012 Virtual Machine Manager Console does not start

KB73343332

When you try to start the Microsoft System Center 2012 Virtual Machine Manager (VMM 2012) console, the console does not start and you receive the following error message:

Unable to connect to the VMM Management server server_name. The Virtual Machine Manager service on that server did not respond. Verify that Virtual Machine Manager has been installed on the server and that the Virtual Machine Manager service is running. Then try to connect again. If the problem persists, restart the Virtual Machine Manager service.
ID: 1602

You may also notice that the System Center Virtual Machine Manager service is stopped. When you try to start the service, you receive the following error message:

Windows could not start the System Center Virtual Machine Manager service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your system administrator.

Additionally, an error that resembles the following is logged in the Application log on the Virtual Machine Manager server:

Log Name: Application
Source: .NET Runtime
Date:
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Application: vmmservice.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.FormatException
Stack:
at System.DateTime.Parse(System.String, System.IFormatProvider)
at System.Convert.ToDateTime(System.String)
at Microsoft.VirtualManager.DB.ServerGlobalSettings.ReadServerData(System.Guid)
at Microsoft.VirtualManager.DB.ServerGlobalSettings.get_Instance()
at Microsoft.VirtualManager.Engine.VirtualManagerService.StartSQL()
at Microsoft.VirtualManager.Engine.VirtualManagerService.ExecuteRealEngineStartup()
at Microsoft.VirtualManager.Engine.VirtualManagerService.TryStart(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.TimerQueueTimer.CallCallback()
at System.Threading.TimerQueueTimer.Fire()
at System.Threading.TimerQueue.FireNextTimers()

For all the details and a resolution, please see the following:

KB3020448 – Error ID 1602 occurs and the Microsoft System Center 2012 Virtual Machine Manager Console does not start (http://support.microsoft.com/kb/3020448)

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

Get the latest System Center news on Facebook and Twitter:

clip_image001 clip_image002

System Center All Up: http://blogs.technet.com/b/systemcenter/
System Center – Configuration Manager Support Team blog: http://blogs.technet.com/configurationmgr/
System Center – Data Protection Manager Team blog: http://blogs.technet.com/dpm/
System Center – Orchestrator Support Team blog: http://blogs.technet.com/b/orchestrator/
System Center – Operations Manager Team blog: http://blogs.technet.com/momteam/
System Center – Service Manager Team blog: http://blogs.technet.com/b/servicemanager
System Center – Virtual Machine Manager Team blog: http://blogs.technet.com/scvmm

Windows Intune: http://blogs.technet.com/b/windowsintune/
WSUS Support Team blog: http://blogs.technet.com/sus/
The RMS blog: http://blogs.technet.com/b/rms/

App-V Team blog: http://blogs.technet.com/appv/
MED-V Team blog: http://blogs.technet.com/medv/
Server App-V Team blog: http://blogs.technet.com/b/serverappv

The Forefront Endpoint Protection blog : http://blogs.technet.com/b/clientsecurity/
The Forefront Identity Manager blog : http://blogs.msdn.com/b/ms-identity-support/
The Forefront TMG blog: http://blogs.technet.com/b/isablog/
The Forefront UAG blog: http://blogs.technet.com/b/edgeaccessblog/

VMM 2012 R2