Pre-Upgrade tasks for SCSM 2012 R2 to 2016

I thought I would share a few things I do before upgrading a 2012 R2 environment to 2016. For reference, the upgrade steps for SCSM 2016 are here: https://docs.microsoft.com/system-center/scsm/upgrade-environment. However, before you upgrade to SCSM 2016, I highly recommend you check a few things so that you try to catch something that may cause the…

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SCSM Reports have enum values for lists!

I want to start this post by thanking our customers who were willing to vet this process and Antoni Hanus who helped take my raw process and turn it into a more friendly version. 🙂 SCSM has an ETL (extract, transform and load) process which synchronizes the data from the operational database (ServiceManager) to the…

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SCSM HTML 5 SSP Cache Settings

The new HTML5 self-service portal has a caching system. While this portal is exponentially better than the old Silverlight portal, this particular feature does introduce a delay when you are making portal modifications. To overcome this wait time, most people will do an IISReset. However, this does temporarily take down the site, which is undesirable…

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Get the most recent Assigned To User or any other relationship with one-to-many cardinality!

Hello, everyone! My name is Chris Howie, Microsoft PFE and current Technology Manager for SCSM in the United States. For nearly the past two years, I have funneled my bloggable content through other PFEs (primarily Brian Barrington and Antoni Hanus), mostly because they already had established blogs and I of course did not. Now, we are all so…

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