Troubleshooting “An unexpected error occurred” message when using Remote Web Access to connect to computers

[This post comes to us courtesy of Manish Kapoor from Commercial Technical Support] We occasionally come across scenarios where memory consumption on an SBS Server increases and this may cause the server to run slow. Additionally, some of the services/features may stop working correctly. You may find that trying to connect to computers or accessing… Read more

HTTP Error 503 Accessing Company Web on SBS 2011 Standard

[Today’s post comes to us courtesy of Justin Crosby and Damian Leibaschoff from Commercial Technical Support] If your SharePoint service account passwords ever become out-of-sync, you will have issues trying to access http://companyweb. The most common error you will see is “HTTP Error 503. The service is unavailable.” While this is the most common symptom,… Read more

How to Run a 32bit Web Application on SBS 2008/2011 Standard

[Todays post comes to us courtesy of Wayne Gordon McIntyre, Gagan Mehra, and Sabir Chandwale from Commercial Technical Support] Content Updated on 5/20/2011 to include steps for SBS 2011 Standard Every so often we come across a support case where a customer has a need for a 32 bit web application to run on the… Read more

Recovering Disk Space on the C: Drive in Small Business Server 2008

[Today’s post comes to us courtesy of Damian Leibaschoff and Wayne Gordon McIntyre from Commercial Technical Support and Chris Puckett from Product Quality] SBS 2008 installs all of its features using a single volume (C:), there are tools available to move some of the data to other locations, but a number of folders that remain… Read more

How to Manually Install Certificates in SBS 2008

[Today’s post comes to us courtesy of Mark Stanfill] The SBS Add a Trusted Certificate wizard may fail to display a certificate that is correctly installed in the certificate store if the subject field of the certificate is missing. This happens because some third-party certificate authorities (CAs) issue certificates with a blank subject. The Subject… Read more

How to Configure the RWW Timeout

[Today’s post comes to us courtesy of Chris Puckett] There are two places you can do this (copied below for your convenience). To change the client time-out setting for Remote Web Workplace (default = 30 minutes) Open Registry Editor. Open the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal Note: If the RemoteUserPortal key does not exist, create it…. Read more

OWA on SBS 2008 Incomplete / Corrupt / Red X

[Today’s post comes to us courtesy of Justin Crosby] We have noticed a few cases where customers are getting incomplete Microsoft Exchange Outlook Web Access sites.  You will see Red X in place of images and the over-all theme will look off.  Here is a screen shot of the issue: This issue can also present… Read more

TS Gateway Service Not Started After Restart in IIS Manager

[Today’s post comes to us courtesy of  Chris Puckett] When you select the server and click Restart in the IIS Manager console, the Terminal Services Gateway service will be stopped and not restarted, even though the World Wide Web Publishing service is restarted. If you are logged into the server via RWW or a TS… Read more

Installing the IIS SMTP Service on SBS 2008 Breaks Mailflow

[Today’s post comes to us courtesy of Shawn Sullivan] Exchange 2007 is not designed to co-exist with the IIS SMTP service on the same server. This is unlike Exchange 2003, which depends on IIS to provide the SMTP service. If you install the SMTP service on SBS 2008, you will cause a conflict that can… Read more

Error 0x80004005 When Accessing /EXCHANGE or /PUBLIC Virtual Directory

[Today’s post comes to us courtesy of Justin Crosby, David Santamaria, and Damian Leibaschoff] Users may receive the following error when access /EXCHANGE or /PUBLIC on an SBS 2008 server.  Users can still access OWA using the /OWA path.  Note: SBS 2008 users should always use /OWA or RWW to access OWA.  This issue is… Read more