Security permission was insufficient to update your device error on Motorola Q Devices
[Today's tip comes to us courtesy of James Frederickson]
So you got a new Motorola Q phone from Verizon Wireless and you are trying to install a Certificate and you are getting the following error:
Security permission was insufficient to update your device
Here is some information that will help you connect your Motorola Q to Exchange Server 2003 using OMA, providing your server is set up for Windows Mobile devices.
The phone needs a root CA to access your Exchange server when using SSL. The Motorola Q phone has some certified certificates already built into the phone.
To view them on the Q -- go to:
[START]-->[Settings]-->{more}-->[Security]-->[Certificates]-->{root}
If the listed certificates are not the current certificate that you use on your exchange, then you need a Root CA from your exchanger server to add to your Q phone. Self signed Root CAs are ok. {See below for information on certificates}
To install the certificate (cert)
Download VZW_spaddcert.exe from:
Knowledgebase Article:
https://support.microsoft.com/kb/841060/en-us
Instructions:
- Create a "Storage" folder in the root directory. (Must be called Storage)
- Copy VZW_spaddcert.exe file to the Q.
- Copy your root <xxx>.cer to the storage folder.
- Execute VZW_spaddcert.exe and select the cert.
- Soft reset (reboot) the phone.
Setting up the Motorola Q phone
Click on [START]-->ActiveSync--Menu-->[Configure Server OR Add Server Source] Server Address is the name of you mail server or IP Address that is seen from the Internet.
example--> mail.contoso.com
[x] If using SSL port 443 or another one that has been defined as the
SSL port
[NEXT]
Username:[] Password: Domain:[] [x] Save password
The Domain can be checked by doing a (control-alt-del) on your computer and checking Logon information username and domain. This information must be the same as what will be used on the Q phone.
Choose the data that you want to synchronize: contact--calendar--email--tasks
[Finished]
[SYNC]
Done