Security permission was insufficient to update your device error on Motorola Q Devices

[Today’s tip comes to us courtesy of James Frederickson]

So you got a new Motorola Q phone from Verizon Wireless and you are trying to install a Certificate and you are getting the following error:

Security permission was insufficient to update your device

 Here is some information that will help you connect your Motorola Q to Exchange Server 2003 using OMA, providing your server is set up for Windows Mobile devices.

The phone needs a root CA to access your Exchange server when using SSL. The Motorola Q phone has some certified certificates already built into the phone.

To view them on the Q — go to:


If the listed certificates are not the current certificate that you use on your exchange, then you need a Root CA from your exchanger server to add to your Q phone. Self signed Root CAs are ok.  {See below for information on certificates}


To install the certificate  (cert)

Download VZW_spaddcert.exe from: 

Knowledgebase Article:



  1. Create a “Storage” folder in the root directory. (Must be called Storage)
  2. Copy VZW_spaddcert.exe file to the Q.
  3. Copy your root <xxx>.cer to the storage folder.
  4. Execute VZW_spaddcert.exe and select the cert.
  5. Soft reset (reboot) the phone.

 Setting up the Motorola Q phone


Click on [START]–>ActiveSync–Menu–>[Configure Server OR Add Server Source] Server Address is the name of you mail server or IP Address that is seen from the Internet.



[x] If using SSL port 443 or another one that has been defined as the

SSL port


Username:[] Password: Domain:[]  [x] Save password


The Domain can be checked by doing a (control-alt-del) on your computer and checking Logon information username and domain. This information must be the same as what will be used on the Q phone.

Choose the data that you want to synchronize: contact–calendar–email–tasks