To diagnose a problem more indepth, we will use the Exchange Troubleshooting Analyzer (from the Toolbox on the Exchange Management Console) :
– Select a task
– Click on trace control
– Click on set manual trace log
– On components to trace, choose Store.
– On trace tags, choose: tagQueryCi , tagQueryCiDump, and tagSearch
– Click on start tracing
– Then check the application log, once you see the event on the application log,
– an MS Support Engineer will then analyze the *.etl resulting file
MS Support will then use an internal debugging tool to decrypt or transform the resulting etl file to a readable format, and analyze it and eventually give you the analyzis results.