WSUS Installation failed the update could not be found

I recently tried to install WSUS on a Server 2008 R2 box which was to be used for Configuration Manager 2012, but the installation failed with the message: The update could not be found. 

The problem was that the server didn't have access to the Internet because it needed a proxy server configured in the Internet Options \ Connections \ LAN tab.  Once I put in the proxy server, I tried the installation again.  Failed! 

The server now has Internet access, but continued to get the same error message. 

Solution: I then deleted the Windows Update key in the registry HKLM\Software\Policies\Microsoft\Windows\Windows Update and restarted the Windows Update service. 

Once I tried to install the WSUS role again, it was successful.

Comments (14)

  1. Kurt Kellicut says:

    Thanks, that worked!

  2. SA says:

    Lifesaver. Cheers!

  3. vbdotnet says:

    that worked

  4. ed says:

    it works, thank you so much!

  5. Greg says:

    I tried this process and it failed twice. I then stopped (rather than restart) the service and started the install, and it succeeded.

  6. Rosie says:

    Great! This is a big help!

  7. James Fair says:

    Flawless! Thank you very much!

  8. Edgar says:

    Muito obrigado pela ajuda!!

  9. Peter says:

    Thanks a lot, works like a charme.

  10. James says:

    from the \windowsupdate i have few list of keys, Which keys are you referring to here ?
    2 specific are – WUServer and WuStatusServer which have the same Value Data


    1. Ryan.Catlin says:

      I was referring to the Windows Update folder key.

  11. Jacques van Staden says:

    Thanks, that worked!

  12. AL7676 says:

    Thank you, I just ran into the same issue and it worked.

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