Some Microsoft Office Word 2007 customers have reported problems using Word to save files. Most often the problem is related to saving files to shared network locations.
Following is a list of errors and common resolutions.
- There has been a network or file permission error. The network connection may be lost.
- Word cannot complete the save due to a file permission error
You might see the aforementioned errors if Word 2007 is having a conflict with a program that can be used to encrypt documents. You might not be using the encryption program, but the conflict occurs if a component of the program starts when you start Windows. See the software manufacturer’s web site for possible updates.
- “<path and file name>” cannot be found. Check your spelling, or try a different path.
- <path and file name> is currently in use. Try again later.
- Word cannot complete the save to due to a file permissions error.
You might see the aforementioned errors if Word 2007 is having a conflict with antivirus software. Most of these conflicts have been addressed by the antivirus software manufacturers, but you must download and install updates or patches for the antivirus software (not just new virus definitions) to resolve the issue. See the software manufacturer’s web site for possible updates and for knowledge base articles concerning configuration issues.
- Word could not create the work file. Check the Temp environment variable.
You might see the aforementioned error if the Temporary Internet Files location for Internet Explorer has been set to be a location where the user does not have permission to create new temporary files. The solution is to modify the location for temporary Internet files for Internet Explorer.
- In Internet Explorer, choose Internet Options from the Tools menu to display the Internet Options dialog.
- In the Internet Options dialog, click the General tab. In the Browsing history section click Settings to open the Temporary Internet Files and History Settings dialog.
- In the Temporary Internet Files and History Settings dialog, click Move Folder to open the Browse for Folder dialog.
- In the Browse for Folder dialog, select the following location.
C:\Users\<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files
- Click OK to close the Browse for Folder dialog. Click OK to close the Temporary Internet Files and History Settings dialog. Click OK to close the Internet Options dialog.
- Reboot the computer.