2 Free VOIP Training Webcasts for Partners from TechEd’s Top Speaker!

Introduction to Response Point Analysis with Wireshark (Part 1 of 2)October 6th, 2009, 9:00 – 10:00am PDTMRP01PAL Registration URL: https://training.partner.microsoft.com/learning/app/management/LMS_ActDetails.aspx?UserMode=0&ActivityId=552695 This online seminar provides the foundation for troubleshooting Response Point communications with Wireshark, the open source analyzer, or other analyzer products. Beginning with the troubleshooting methodology and the tips/tricks to locating the cause of network…


More RP videos for your web site

Looking for more ways to add Response Point videos and training to your web site? We’ve just released a bunch of short videos that you can easily put on your own site, to show your customers how easy Response Point is to use. Click through to the following links and you’ll see the videos, along…


Updated RP site for Microsoft Partners

The Response Point world is centered around our business partners and Microsoft Specialists who help customers choose and deploy their phone systems.  Our partners often ask us for marketing, sales, and technical information to make it easier for them to present Response Point, and there are many ways to get that information, but if you’re…


Use the Small Business Summit Video on your site

Response Point has many great videos you can use on your own web site to show customers how Response Point can help them. One of our favorites is this one that was produced last year for the Microsoft Small Business Summit, and summarizes in a few minutes the basic talking points about RP: Small Business…


Books We Are Reading … :)

   Well sort of…  Actually we are working on some small projects here in Redmond with Ray Horak. Ray’s a very savvy technologist with a focus on the telecom space. He is the author of some popular and well respected telecom books – a dictionary and a handbook on telecom and data communications. If you…


New !!! SP2 Learning Resources and Quick Guides

Please feel free to take a look at the new new technical Learning Resources, White papers,  and Quick Guides that are now available for Response Point v1.0 SP2. You can find them HERE. Videos, transcripts, and white papers are available to help your Response Point engagements and ongoing support.  


ITExpo Training Presentation

Many people are asking us about how they can take the latest training sessions on Response Point.  The best technical training we’ve done recently was the presentation at ITExpo by Marta Barillas and Luis Esparragoza.  We’re hoping to offer a full video or podcast version of this training soon, but meanwhile you can download a…


The 10 Step Response Point Partner Playbook

1. Select Your Hardware OEM: Aastra, D-Link, or Syspine 2. Choose Your Service Provider: Bandwidth.com, Cbeyond, NGT, Junction Networks, Packet 8, SMB Phone, TotalTel 3. Know the Response Point Peripherals: Quintum for Gateways, ClearOne for speakerphones 4. Get Smart: Read books – from Harry Brelsford and Joe Schurman Take online training from the RP web…


Another Response Point book

Long-time Response Point friend Joe Schurman has completed a new book, Microsoft Voice and Unified Communications.  Featuring  Office Communications Server (all updated for the latest R2 release), and of course plenty of information about Response Point, this is a broader overview than Harry Brelsford’s book Cut the Strings (discussed here).  Joe’s the brain’s behind SmartVOIP…


RP Webinar on Telcomm

Tom Cross is doing a series of webinars for Response Point partners interested in learning more about telco.  His next one is Thursday, November 19th at 9:30am PST. He sent me a draft of the presentation and it looks very interesting, especially to those of us who think we know a fair bit about RP…